TeamViewer adds AI maintenance & secure industrial gateway
TeamViewer has updated its Agentless Access and Assist AR products for industrial operations, adding a new hardware gateway and an AI-based maintenance function.
The additions target operational technology environments, where manufacturers and other industrial users are trying to limit downtime while managing older equipment and increasingly complex systems.
Gateway hardware
A central part of the announcement is a secure access gateway device developed with Bechtle. The hardware comes pre-configured with TeamViewer's Agentless Access software and is designed to give industrial users a plug-and-play route to remote access and endpoint management without installing software directly on the target machine.
Agentless Access lets teams connect to operational technology equipment through an on-premises gateway under a zero-trust model. In practice, access is routed through a local gateway rather than by exposing equipment directly to the internet.
TeamViewer has also expanded protocol support in Agentless Access, including support for legacy systems such as Windows XP. Such systems remain in use in some industrial settings because of long equipment replacement cycles and the need to keep production systems running.
This could allow IT and OT teams to isolate those systems from direct internet access while still using remote control and remote programmable logic controller, or PLC, programming where needed. The challenge is longstanding in factories and critical infrastructure, where old systems often remain connected to modern networks but cannot easily be updated or replaced.
AI in maintenance
TeamViewer is also adding an AI-supported function to Assist AR, its remote assistance product. The feature combines augmented reality with the company's AI agent, Tia, and its internal knowledge graph to support field troubleshooting during live video sessions.
The system is intended to help industrial service teams capture and reuse expert knowledge. During a support call, staff can receive suggestions based on how similar problems were handled in the past, giving less experienced workers access to prior resolutions while on site.
Industrial groups have been looking for ways to retain specialist know-how as workforces age and technical labour remains hard to replace. Tools that can surface previous maintenance steps, service histories or problem patterns are increasingly being tested as companies seek to reduce delays caused by waiting for a specialist engineer.
Assist AR already uses augmented reality to let experts guide workers remotely through repairs or inspections. By adding AI-driven recommendations, TeamViewer aims to make those sessions less dependent on one individual expert and more structured around documented organisational knowledge.
Industrial focus
The update reflects a wider push by software suppliers to serve the overlap between IT and OT. Manufacturers have been digitising plants and equipment for years, but integrating business systems, industrial controls and remote support tools has introduced new security and operational questions.
One challenge is that many industrial environments are mixed estates, combining newer connected equipment with older, so-called brownfield machinery. Another is the need to give outside engineers, internal support teams and plant operators access to systems without opening broad network pathways that increase cyber risk.
In this market, remote access products are increasingly being positioned not only as productivity tools but also as a way to manage security and compliance in environments where direct access to machinery can have production and safety consequences.
TeamViewer, based in Germany, says it serves more than 635,000 customers across industries. The company reported revenue of around EUR 768 million in 2025 and employs about 1,900 people worldwide.
Chief executive Oliver Steil outlined the company's view of the market shift: "Manufacturing companies who are accelerating their AI-driven transformation and modernise operations while keeping complexity and risk in check will stay ahead of the curve and competition. Together with strong partners like Bechtle, we focus on making secure access and AI assistance an integral part of everyday industrial workflows, so that innovation can scale across even highly heterogeneous and brownfield environments."