Performance management Stories

Canadian Stories

Performance management stories

Canadian tech firms face AI bias gap in HR policies

Bias concerns are mounting as most Canadian tech firms use AI in HR, while many lack safeguards to prevent discriminatory decisions.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Bloom IA launches AI sales coaching platform for B2B teams

The Montreal startup's software aims to close a coaching gap by showing managers how reps handle calls, not just whether they happened.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Performance management stories

Software-as-a-Service

Quiq launches Verified Intelligence for enterprise AI

Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.

By Sean Mitchell • 4 min read • 3 days ago

Software-as-a-Service

Logile & ReThink Productivity partner on retail ops

Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.

By Mark Tarre • 4 min read • 5 days ago

Data Analytics

Gartner sees finance talent shift towards digital skills

Automation could shrink entry-level finance roles as Gartner says 20% of firms will pour all talent spend into advanced digital skills by 2028.

By Sean Mitchell • 4 min read • Last week

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence

By replacing spreadsheets and manual finance work, the new platform aims to cut months-long implementation times and free staff for higher-value tasks.

By Donovan Jackson • 5 min read • Last week

Software-as-a-Service

Oracle launches AI coaching assistant for managers

Managers can now get real-time guidance on staff talks and performance decisions as Oracle embeds coaching into its HR software.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Software-as-a-Service

Extending WFM Technology to the Retail Sales Floor

Retailers could improve retention and customer service by giving store staff mobile access to schedules, communications and training tools.

By Andy Nicholas • 4 min read • Last week

Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Vanillasoft names Alex Terry Chief Executive Officer

David Hood is stepping back from day-to-day control as the sales software group seeks to broaden its AI tools and customer reach.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Performance management stories

Digital Transformation

Schneider backs AI-era condition-based maintenance

Rising AI workloads and technician shortages are pushing data centre operators away from fixed schedules towards condition-based upkeep.

By Mark Tarre • 4 min read • 2 days ago

Digital Transformation

Productivity tops CEOs' concerns in Australia & NZ

Rising pressure to lift output without burning out staff has overtaken economic uncertainty as the chief concern for executives in Australia and New Zealand.

By Sofiah Nichole Salivio • 3 min read • 4 days ago