ChannelLife Canada - Industry insider news for technology resellers
Canada

Incident management Stories

Global Stories

Incident management stories

Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Today
Catchpoint acquisition by LogicMonitor 'makes a lot of sense'
Data Analytics

Catchpoint acquisition by LogicMonitor 'makes a lot of sense'

The deal could help customers move from reactive IT monitoring to predictive AI-driven automation by combining two different data sets.

By David Shilovsky • 5 min read • Yesterday
CortexForge unveils client-owned systems inside Microsoft
Software-as-a-Service

CortexForge unveils client-owned systems inside Microsoft

The consultancy says its approach keeps records and governance inside existing Microsoft tools, reducing reliance on outside vendors and scattered spreadsheets.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Last week
LogicMonitor says trust key to safe AI observability
Digital Transformation

LogicMonitor says trust key to safe AI observability

Trust is emerging as the main hurdle as enterprises weigh AI systems that can safely act on live incidents, not just flag them.

By Mark Tarre • 4 min read • Last week
Verdantix names viAct an innovator in workplace safety
Data Analytics

Verdantix names viAct an innovator in workplace safety

Fragmented safety alerts are pushing industrial buyers towards integrated video analytics platforms that can feed one workflow across sites.

By Joseph Gabriel Lagonsin • 4 min read • Last week
PagerDuty appoints John DiLullo as chief executive officer
Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • Last week
SAP launches Business AI Platform & Autonomous Suite
Digital Transformation

SAP launches Business AI Platform & Autonomous Suite

The move could speed finance closes and ERP migrations for customers as SAP ties more than 50 assistants to business data and controls.

By Sofiah Nichole Salivio • 5 min read • Last week
Phoenix47 launches Fusion47 AI agent for IT support
Data Protection

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • Last week
Avantra 26 adds AI root cause tool for SAP operations
DevOps

Avantra 26 adds AI root cause tool for SAP operations

Avantra 26 adds AI root cause analysis tool to speed SAP incident resolution and deepen links with Cloud ALM and BTP.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Atera offers fee-free Robin if AI misses support target
Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Dynatrace named leader in GigaOm Kubernetes report
DevOps

Dynatrace named leader in GigaOm Kubernetes report

As Kubernetes deployments spread, operators are under pressure to cut incident times and pin down faults across complex cloud estates.

By Mark Tarre • 4 min read • Last week
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • This month
Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • This month
Why trust is the bottleneck for AI-driven operations
DevOps

Why trust is the bottleneck for AI-driven operations

The shift to autonomous IT is stalling because teams will only let AI act when its decisions are transparent, explainable and controlled.

By Karthik SJ • 4 min read • This month
Tanium & ServiceNow launch autonomous IT product
Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Incident management stories

meshIQ adds agentic AI & petabyte telemetry support
DevOps

meshIQ adds agentic AI & petabyte telemetry support

Enterprises could cut outages and speed troubleshooting as the update unifies middleware monitoring and analyses petabyte-scale telemetry.

By Sofiah Nichole Salivio • 3 min read • Last week
Parramatta uses Milestone platform to boost safety
Smart Cities

Parramatta uses Milestone platform to boost safety

Unified surveillance tools will help Parramatta manage public safety, traffic and access across more than 110 sites as development accelerates.

By Mark Tarre • 3 min read • Last week