ChannelLife Canada - Industry insider news for technology resellers
Canada

Incident management Stories - Page 3

Global Stories

Incident management stories

Companies spread AI across multiple models amid failures
Security Information and Event Management

Companies spread AI across multiple models amid failures

Production AI is straining as 5% of model requests fail and almost 60% of those errors stem from capacity limits.

By Catherine Knowles • 4 min read • Last month
Blackline Safety fire & hazmat customer base grows 42%
Data Analytics

Blackline Safety fire & hazmat customer base grows 42%

Demand for connected safety gear is rising as Blackline expands its fire and hazmat customer base to more than 500 departments.

By Joseph Gabriel Lagonsin • 3 min read • Last month
BlackBerry survey flags secure messaging gaps in government
Data Protection

BlackBerry survey flags secure messaging gaps in government

Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.

By Jake MacAndrew • 3 min read • Last month
AI code still needs production debugging, report finds
DevOps

AI code still needs production debugging, report finds

Almost half of AI-written fixes still need manual debugging in live systems, with developers spending about two days a week on troubleshooting.

By Catherine Knowles • 4 min read • Last month
AI code needs production debugging, Lightrun report finds
DevOps

AI code needs production debugging, Lightrun report finds

Engineering teams are still losing two working days a week to debugging, as lack of production visibility leaves AI fixes hard to trust.

By Shannon Williams • 4 min read • Last month
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Last month
Neara adopts ClickHouse ClickStack for observability
DevOps

Neara adopts ClickHouse ClickStack for observability

It should help Neara's engineers resolve incidents more than 50% faster as the utility software company handles seven terabytes of data a month.

By Mark Tarre • 4 min read • Last month
NeuBird AI launches ops agent, raises USD $19.3 million
DevOps

NeuBird AI launches ops agent, raises USD $19.3 million

Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.

By Joseph Gabriel Lagonsin • 4 min read • Last month
NeuBird AI study finds gap on incident management AI
DevOps

NeuBird AI study finds gap on incident management AI

Alert fatigue is helping trigger costly outages, even as executives overstate AI use in incident management, a NeuBird study says.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.

By Sean Mitchell • 4 min read • Last month
Kyndryl launches agentic AI service management toolkit
Data Protection

Kyndryl launches agentic AI service management toolkit

Many firms lack the controls to deploy autonomous AI safely, leaving governance gaps as Kyndryl sells a new oversight toolkit.

By Sean Mitchell • 4 min read • Last month
Businesses warned to overhaul backups amid ransomware
Data Protection

Businesses warned to overhaul backups amid ransomware

Ransomware is exposing backup gaps that can leave firms unable to restore critical services quickly enough to meet regulators’ deadlines.

By Mark Tarre • 4 min read • Last month
TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Incident management stories

UK data privacy complaints rise in finance & health
Data Protection

UK data privacy complaints rise in finance & health

Complaints over data handling are mounting across UK finance and health, with the ICO seeing the sharpest rise in retail and manufacturing too.

By Catherine Knowles • 3 min read • Last month
Carbery CogniMed, Love Better win UCC IGNITE awards
EduTech

Carbery CogniMed, Love Better win UCC IGNITE awards

The showcase highlighted early-stage ventures tackling clinical delays, relationship support and school safety as finalists pitched to investors and local firms.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ataccama adds AI Act audit evidence tools for banks
DevOps

Ataccama adds AI Act audit evidence tools for banks

Banks face tighter proof demands under the EU AI Act as Ataccama adds pipeline checks to log data quality at the point of use.

By Karen Joy Bacudo • 5 min read • Last month
Hapax launches AI platform to automate workplace tasks
Customer Relationship Management

Hapax launches AI platform to automate workplace tasks

Beta testing showed the platform can cut manual work quickly, completing more than 350 automations in under two weeks at one organisation.

By Sean Mitchell • 4 min read • Last month
Australia launches cyber battle to tackle skills shortage
EduTech

Australia launches cyber battle to tackle skills shortage

More than 300 students will get free training and mentoring as a national contest tries to fill Australia’s cyber skills gap.

By Joseph Gabriel Lagonsin • 4 min read • Last month