Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Kyndryl launches AI Digital Twin for the workplace
Today
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Rafay & Argentum AI strike software orchestration deal
Today
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virtualisation
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devops
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datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.
Arctic Wolf wins Gartner Customers' Choice for MDR
Yesterday
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
Abacus wins CREST approval for penetration testing
Yesterday
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firewalls
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data protection
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devops
Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.
KPMG says executives see managed services as key to AI
Yesterday
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
Yesterday
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
DXC & Servicenow launch agentic AI internal testbed
2 days ago
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digital transformation
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hcm
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partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
3 days ago
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
3 days ago
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
4 days ago
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firewalls
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network infrastructure
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sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
Last week
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Gresham renames S&P Global EDM platform as Opus EDM
Last week
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saas
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digital transformation
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fintech
Gresham renames acquired enterprise data platform Opus EDM, keeping it separate from Prime EDM and planning AI features for 2026.
FNZ launches premium Select service for wealth clients
Last week
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
Cork Cyber launches AI tool to catch MSP blind spots
Last month
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dr
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mfa
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socs
Cork Cyber adds AI-powered asset analysis to help MSPs spot security gaps, zombie records and wasted licences across crowded tool stacks.
Avison Young picks CGI for AI managed services boost
Last month
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digital transformation
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it automation
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partner programmes
Avison Young deepens CGI tie-up with AI-managed tech support as the real estate adviser modernises digital platforms and boosts operational insight.
Bell expands BUZZ HPC AI data centre deal in Merritt
Last month
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datacentre infrastructure
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hyperscale
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dc
Bell deepens BUZZ HPC partnership with 6.5 MW AI capacity at its Merritt data centre, boosting sovereign compute for Canadian customers.
LevelBlue & SentinelOne expand security partnership
Last month
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ransomware
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siem
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digital transformation
LevelBlue becomes SentinelOne's preferred global partner for AI-powered managed detection, response and incident handling across hybrid estates.
LevelBlue & SentinelOne expand global security tie-up
Last month
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ransomware
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siem
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cloud security
LevelBlue deepens ties with SentinelOne in a global pact to deliver unified AI-driven MDR, SIEM and incident response services.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Abacus adopts single brand after Medicus IT merger
Last month
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data protection
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fintech
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advanced persistent threat protection
Abacus unveils a single global brand after its merger with Medicus IT, uniting financial and healthcare cybersecurity under one banner.