Service Model stories
The deal deepens efex's east coast footprint and adds more than 7,000 end points as it targets larger mid-market customers.
The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.
The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.
The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.
The service aims to ease maintenance and fault diagnosis as AI-driven data centres increasingly rely on direct-to-chip liquid cooling.
Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.
Airports could cut downtime and costs as SITA takes over network operations across terminals, hangars and airline centres using HPE technology.
Asset managers face tighter settlement deadlines as the expanded service aims to cut manual work and reduce failed trades across Europe and APAC.
Banks using Oracle’s compliance software will get AI-led case handling, as the deal aims to cut manual work in money-laundering probes.
Wealth clients will get faster platform changes and priority support as FNZ splits its offer into premium and standard service tiers.
UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.
Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.
Greater spare-parts cover should cut downtime for customers after the Reading-based IT support group lifted stock by almost a third.
The overhaul aims to give insurers clearer support as Sapiens pushes AI tools into existing systems across more than 600 clients worldwide.
Six more NHS trusts are due to join, testing whether a flexible shared service can cut costs and improve oversight at scale.
The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.
Electronics makers under pressure from heat-related redesigns can now buy monthly access to senior thermal engineers instead of hiring full-time staff.
The move gives the Christchurch-based firm a foothold in Wellington and aims to win more founders, investors and corporates.
SMEs are demanding clearer incident response as cyber attacks rise, boosting Talion’s case for a model built around decision-making over alerts.
moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.
