Service Model stories
SITA launches managed airport network service with HPE
Yesterday
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firewalls
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network infrastructure
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digital transformation
SITA rolls out managed campus network for airports with HPE, using cloud controls and AI to cut downtime, simplify operations and scale across sites.
Oracle adds Lucinity AI investigation tools for banks
Last week
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digital transformation
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fintech
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it automation
Oracle expands its financial crime platform with Lucinity's AI investigation tools, aiming to cut compliance workloads for banks and regulated firms.
FNZ launches premium Select service for wealth clients
This month
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
Freshworks hires Kady Srinivasan as AI era marketing chief
Thu, 8th Jan 2026
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saas
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digital transformation
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cx
Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.
KeyData Cyber & CyberArk launch managed PAMaaS for enterprises
Thu, 30th Oct 2025
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pam
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cloud security
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physical security
KeyData Cyber and CyberArk have launched a subscription-based PAMaaS, offering managed privileged access security to ease enterprise cyber risks and compliance.
Ricoh study shows human connection remains vital in service era
Tue, 7th Oct 2025
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ai
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printing
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ricoh
Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.