HCLTech expands Google Cloud & ServiceNow AI tie-up

HCLTech has expanded its collaboration with Google Cloud and ServiceNow to deliver AI agents for enterprise adoption on the Gemini Enterprise platform, bringing ServiceNow tools into HCLTech's Gemini Enterprise offering.

The arrangement combines HCLTech's consulting and implementation services with ServiceNow's workflow software and Google Cloud's Gemini AI models. The aim is to help organisations deploy AI in day-to-day business operations rather than keep projects at the pilot stage.

Initial products focus on manufacturing, field services, customer experience and IT operations. The package includes a Factory Shop Floor Assistant for manufacturing sites; a field service tool using Gemini Live with ServiceNow Field Service Management; customer experience tools designed to preserve customer intent across channels; and an ITOps ServiceNow Agent, listed on Google Cloud Marketplace for Gemini Enterprise.

The companies are also using ServiceNow's AI Control Tower within Gemini Enterprise to give customers greater oversight of AI agents, with a focus on governance and visibility as businesses manage how AI systems operate across workflows and teams.

Operational focus

The expanded tie-up builds on HCLTech's Gemini Enterprise business unit, launched to focus on agentic AI in large organisations. In this latest step, the ServiceNow integration is based on ServiceNow's Blueprint for Agentic Business, described as a framework for structured AI adoption tied to business outcomes.

For manufacturers, the Factory Shop Floor Assistant is designed to provide real-time operational information on the production floor. In field services, the integration is intended to give technicians audio and visual support on site, with the goal of resolving issues more quickly.

Customer service is another early focus. The tools are designed to maintain customer intent as interactions move across different channels, a longstanding challenge for businesses trying to automate support without losing context.

In IT operations, the ServiceNow agent available through Google Cloud Marketplace is aimed at incident management and remediation. That reflects demand from companies trying to use AI in core operational environments while keeping systems under tighter control.

Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud, described the partnership as an effort to put AI inside the systems businesses already use. "Bringing agentic AI to the enterprise requires deep integration into the systems that businesses rely on every day," Thomas said. "Our partnership with HCLTech and ServiceNow combines the foundational power of Gemini Enterprise with industry-leading workflow and operational expertise, giving customers the tools they need to safely scale AI and accelerate innovation across their entire organization."

ServiceNow framed the collaboration around coordinating multiple AI agents across business processes, a growing theme in the enterprise software market as vendors try to move beyond single-purpose assistants.

"The future of enterprise AI lies in orchestrating intelligent agents across the business as a connected system of action," said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. "By bringing together ServiceNow's AI-native platform, HCLTech's implementation expertise, and Google Cloud's Gemini Enterprise capabilities, we are helping organizations build the foundation for an agentic enterprise. This collaboration enables customers to orchestrate AI agents across workflows, systems and teams, accelerating productivity, strengthening governance and delivering business outcomes at scale."

From pilots

HCLTech executives said the main issue for many customers is no longer whether to try AI, but how to embed it in operating systems across the business. That has created opportunities for large service providers that can combine cloud, software and sector expertise.

"Enterprises are moving quickly from exploring AI to embedding it at the core of their operations, and that shift requires stronger levels of integration and orchestration," said Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech. "Our collaboration with Google Cloud and ServiceNow reflects this evolution-integrating advanced AI, enterprise workflows and ecosystem scale to help clients move beyond pilots to sustained, enterprise-wide impact. By aligning AI with operational systems and industry context, we are enabling a more practical and accountable adoption of agentic AI, and our ServiceNow Agentic Blueprint gives enterprises the structured path to get there."

Jagadeshwar Gattu, President, Digital Foundation Services at HCLTech, linked the effort to the broader infrastructure needed to run AI in production environments. "Agentic AI will only deliver enterprise value when it is built on a resilient, secure and scalable digital foundation," Gattu said. "By combining HCLTech's deep infrastructure, cloud and operations expertise with Google Cloud's Gemini Enterprise platform and ServiceNow's workflow and AI capabilities, we are helping clients move from experimentation to production-ready adoption. This collaboration enables enterprises to embed intelligence into mission-critical environments with the governance, visibility and operational rigor needed to drive measurable outcomes at scale."

HCLTech employs more than 227,000 people across 60 countries and reported consolidated revenue of USD $14.7 billion for the 12 months to March 2026. The company has been increasing its focus on AI-related consulting and deployment work as large customers look for ways to connect generative AI tools to existing workflows and operational data.