Rapid7 adds Platinum tier, streamlines partner deals

Rapid7 has revised its PACT Partner Program, adding a new top-tier partner designation and streamlining channel engagement into two deal routes.

The security vendor has introduced a Platinum tier alongside its existing gold, silver, bronze and registered levels. It has also set out two primary deal motions: deal registration for partner-sourced opportunities and a co-sell model for opportunities sourced by Rapid7.

Rapid7 positioned the updates as part of a broader effort to tighten its route-to-market as demand grows for managed security services and recurring revenue models.

Tier changes

Platinum sits at the top of the updated tier structure. Rapid7 described it as a designation for strategic partners that demonstrate consistent performance, customer impact and engagement.

Saepio is among the inaugural Platinum partners. It works as a services-led cybersecurity partner and vendor manager for customer accounts, with an emphasis on managed security programmes.

"Being recognised as a Rapid7 Platinum Partner is a milestone that reflects the strength of our partnership over the past 8-plus years. Our relationship with Rapid7 has always been built on more than business performance. It is grounded in a strong cultural alignment, a shared strategic direction, and mutual ambitions for continued growth," said Paul Mullen, Cybersecurity Vendor Manager, Saepio.

Rapid7 did not disclose how many partners it expects to qualify for the new tier or the thresholds it will use across each level. It said the updated framework differentiates partners more clearly and reflects the role of strategic partners in driving managed detection and response engagements.

Two deal routes

A central part of the update is a shift to two named engagement paths. Deal registration covers opportunities sourced by partners, while co-sell applies when Rapid7 sources an opportunity and brings a partner into the engagement.

Rapid7 described the two-route model as a way to reduce ambiguity in attribution and set expectations for how its teams and channel partners work together in each motion.

Earlier partner engagement is also a focus of the new structure, which Rapid7 linked to clearer execution steps for both partner-led and vendor-led opportunities.

Economics focus

Rapid7 said it has adjusted programme economics for partner-sourced deals, describing the changes as more competitive and aimed at improving margin predictability.

It also highlighted operational changes alongside the deal motions, including product category alignment and faster quoting, to simplify execution across channel engagements.

Partners building managed services practices often ask for consistent commercial terms and repeatable sales processes. Rapid7 said the updated PACT framework is designed for partners delivering MDR and other recurring security services, where margin clarity and consistency are key.

"Partners are central to how we go to market," said Suzanne Swanson, Vice President of Global Channel Partnerships, Rapid7. "Our focus is on building tight alignment across engagement models, economics, and execution so partners can grow with us and deliver meaningful outcomes for customers. The 2026 PACT updates make it simpler and more predictable for partners to build and scale their security practices with Rapid7."

Technical enablement

Rapid7 has also launched a Tech Champion Program as part of the update. It targets partner sales engineers and sets out a structured enablement and engagement framework.

Rapid7 said the programme includes early roadmap visibility and technical collaboration, supporting alignment on more complex customer engagements, including MDR and exposure management opportunities.

The Tech Champion Program reflects a broader shift among security vendors toward deeper technical engagement with channel partners, especially where delivery depends on service design, operational processes and ongoing management.

Rapid7 operates in managed cybersecurity operations and sells managed detection and response alongside security tools and a broader platform that aggregates security data. It said it serves more than 11,500 customers worldwide.

Rapid7 framed the PACT changes around simplicity, accountability and shared long-term growth across its partner ecosystem, and said the revised structure is intended to make engagement more predictable across both partner-sourced and Rapid7-sourced opportunities.