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Canada partners with Coveo to modernise AI public services
Digital Transformation

Canada partners with Coveo to modernise AI public services

Canada signs MOU with Coveo to power digital public services, boost productivity and assert greater control over its data and systems.

By Jake MacAndrew • 3 min read • Fri, 19th Dec 2025

Global Stories

Coveo stories

Coveo enhances AI for Agentforce with context passthrough tools
Customer Experience

Coveo enhances AI for Agentforce with context passthrough tools

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
Irrelevant data wastes hours daily as workplace AI falls short
Digital Transformation

Irrelevant data wastes hours daily as workplace AI falls short

A report reveals 42% of workplace information accessed is irrelevant, causing staff frustration and a daily three-hour loss in productivity.

By Jed Nykolle Harme • 3 min read • Wed, 30th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025
UK consumers to prioritise holiday spending in 2024, says Coveo
Generative AI

UK consumers to prioritise holiday spending in 2024, says Coveo

UK consumers are poised to increase holiday spending for 2024, even if it means trimming expenses elsewhere, according to Coveo's latest research.

By Sean Mitchell • 3 min read • Thu, 12th Sep 2024
UK employees eager for AI but concerned about lack of policies
Physical Security

UK employees eager for AI but concerned about lack of policies

UK employees seek AI for efficiency but face hurdles, says Coveo. 42% find AI beneficial, yet concerns over tools and policies persist, impacting trust and effectiveness.

By Sean Mitchell • 3 min read • Wed, 26th Jun 2024
Coveo joins MACH Alliance to advocate open tech ecosystem
Artificial Intelligence

Coveo joins MACH Alliance to advocate open tech ecosystem

AI-powered search platform Coveo bolsters its commitment to modern composable AI and cloud-based architectures by joining the MACH Alliance, which advocates for open technology ecosystems.

By Kaleah Salmon • 3 min read • Tue, 30th Apr 2024
Coveo unveils new GenAI tools to enhance digital experience journeys
Marketing Technologies

Coveo unveils new GenAI tools to enhance digital experience journeys

Coveo introduces two new GenAI business applications to optimise digital customer and employee experience journeys, leveraging AI for personalised and efficient services.

By Catherine Knowles • 3 min read • Mon, 1st Apr 2024
Xero integrates GenAI for quicker, precise customer support
Fintech

Xero integrates GenAI for quicker, precise customer support

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
Xero partners with Coveo to empower small businesses with machine learning
Fintech

Xero partners with Coveo to empower small businesses with machine learning

Xero has partnered with Coveo to enhance its app marketplace search for small businesses with the help of machine learning.

By Catherine Knowles • 3 min read • Thu, 4th Jun 2020

Stories from Other Regions

Coveo stories

Coveo report: UK shoppers demand better digital experiences
Marketing Technologies

Coveo report: UK shoppers demand better digital experiences

UK shoppers demand superior digital experiences, says Coveo's CX Industry Report. Highlighting desires for AI-powered personalization, better search results, and data transparency.

By Shannon Williams • 3 min read • Tue, 16th Jul 2024
UK consumers expect online retail to match in-store CX
Customer Experience

UK consumers expect online retail to match in-store CX

Coveo's 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024