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Customer retention stories

Nutanix targets VMware escapees with multitenant cloud push
Virtualisation

Nutanix targets VMware escapees with multitenant cloud push

The update gives providers a way to run shared cloud infrastructure for many customers while easing costly migrations away from VMware.

By Sean Mitchell • 5 min read • Wed, 8th Apr 2026
Paytronix loyalty report spotlights early retention gap
Customer Experience

Paytronix loyalty report spotlights early retention gap

The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
The evolving role of the CSO: From technical guardian to business strategist
Firewalls

The evolving role of the CSO: From technical guardian to business strategist

Security leaders are now expected to show how their decisions speed deals, support revenue and shape strategy, not just stop breaches.

By Bill O’Connell • 5 min read • Tue, 31st Mar 2026
Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
New Relic names Wendi Sturgis to board for AI expertise
Software-as-a-Service

New Relic names Wendi Sturgis to board for AI expertise

Boards across software are seeking directors with AI and governance expertise as New Relic adds Wendi Sturgis to oversee its next phase of growth.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
Asia-Pacific airlines lead global inflight Wi-Fi adoption
Digital Transformation

Asia-Pacific airlines lead global inflight Wi-Fi adoption

Passengers on Asia-Pacific legacy carriers are far more likely to get onboard internet, with 95% of fleets now partly or fully equipped.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026

Stories from Other Regions

Customer retention stories

Alation appoints Rick Baker as Chief Operating Officer
Software-as-a-Service

Alation appoints Rick Baker as Chief Operating Officer

Alation is tying sales and customer operations together as it tries to prove its data-governance tools can support AI projects at scale.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
Alteryx appoints Julie Irish as Chief Information Officer
Data Analytics

Alteryx appoints Julie Irish as Chief Information Officer

The move puts Alteryx's AI and digital transformation plans under a senior leader tasked with linking data, security and internal systems.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
UK firms back bank-led recurring payments over cards
Fintech

UK firms back bank-led recurring payments over cards

Recurring billing firms could cut costs and failed collections as 73% say card payments still cause persistent operational headaches.

By Karen Joy Bacudo • 4 min read • Tue, 7th Apr 2026
Loyalty association launches AI & behaviour courses
Digital Transformation

Loyalty association launches AI & behaviour courses

Businesses under pressure to prove loyalty returns will get new training on AI shopping tools, customer behaviour and program profitability.

By Sean Mitchell • 4 min read • Wed, 1st Apr 2026
Poor product information fuels returns & lost sales
Customer Experience

Poor product information fuels returns & lost sales

Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026
GoCardless, Jellyfish Energy test recurring Pay by Bank
Fintech

GoCardless, Jellyfish Energy test recurring Pay by Bank

SMEs could gain lower fees and fewer failed payments as the firms bring open banking into regular business billing for the first time.

By Karen Joy Bacudo • 4 min read • Mon, 30th Mar 2026
How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel
Digital Transformation

How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel

Rising device prices and tight budgets are pushing more firms towards monthly finance, giving resellers steadier upgrades and richer service sales.

By Jordan Lisle • 6 min read • Mon, 30th Mar 2026
FWD Singapore marks 10 years with profitable growth
Digital Transformation

FWD Singapore marks 10 years with profitable growth

Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026