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Customer retention Stories - Page 2

Global Stories

Customer retention stories

Google Cloud launches device platform for app testing
Software-as-a-Service

Google Cloud launches device platform for app testing

The pay-per-minute service could cut testing costs for teams that need to check apps across many handset types and screen sizes.

By Sean Mitchell • 4 min read • This month
UK shoppers to spend GBP £17.9 billion in Golden Quarter
Personalisation

UK shoppers to spend GBP £17.9 billion in Golden Quarter

Shoppers are set to curb non-essential buying, even as Epsilon expects GBP £17.9 billion to be spent across the Golden Quarter.

By Sofiah Nichole Salivio • 4 min read • This month
Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • This month
8x8 launches four-tier partner programme for resellers
Software-as-a-Service

8x8 launches four-tier partner programme for resellers

Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.

By Mark Tarre • 4 min read • This month
AvePoint lifts annual recurring revenue guidance after Q2
Disaster Recovery

AvePoint lifts annual recurring revenue guidance after Q2

Second-quarter growth in SaaS revenue and cash generation prompted the company to raise its full-year annual recurring revenue outlook.

By Karen Joy Bacudo • 3 min read • This month
Cvent says APAC events now use AI in everyday work
Software-as-a-Service

Cvent says APAC events now use AI in everyday work

Event planners are now using AI to cut routine work and prove returns, as Cvent says APAC has moved past the experiment phase.

By Sofiah Nichole Salivio • 3 min read • This month
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • This month
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • This month
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • This month
LeanDNA appoints vice presidents in customer success push
Software-as-a-Service

LeanDNA appoints vice presidents in customer success push

Manufacturers using LeanDNA's software may see faster returns as the company expands its customer success and services leadership team.

By Mark Tarre • 4 min read • This month
Thryv & Wix unveil partnership for small businesses
Software-as-a-Service

Thryv & Wix unveil partnership for small businesses

Small service firms could get a single platform for websites, bookings, marketing and payments if the tie-up is rolled out as planned.

By Karen Joy Bacudo • 4 min read • This month
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • This month

Stories from Other Regions

Customer retention stories

Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • This month
Samsung updates Smart Switch to ease iPhone transfers
Disaster Recovery

Samsung updates Smart Switch to ease iPhone transfers

Galaxy users can now import iPhone data wirelessly in under an hour, easing one of the biggest barriers to switching ecosystems.

By Sean Mitchell • 4 min read • This month
Ricoh Australia appoints Matthew Taylor as Sales Manager
Digital Transformation

Ricoh Australia appoints Matthew Taylor as Sales Manager

The move deepens Ricoh's push into digital production print as Australian printers seek faster turnaround, automation and new revenue streams.

By Mark Tarre • 4 min read • This month
Eltropy sets out AI playbook for community lenders
Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • This month
Fold taps Lead Bank to bolster bitcoin account push
Crypto

Fold taps Lead Bank to bolster bitcoin account push

The tie-up should give users more account features, faster transfers and higher limits as Fold builds a fuller banking-style app around bitcoin.

By Karen Joy Bacudo • 4 min read • This month
Saviynt launches Zuma AI identity security platform
Software-as-a-Service

Saviynt launches Zuma AI identity security platform

The platform targets firms struggling to govern AI agents and machine identities, as Saviynt tops USD $300 million in annual recurring revenue.

By Sean Mitchell • 4 min read • This month