Customer Support stories
The bank plans to add 440 net new roles in British Columbia by 2029 as it widens its artificial intelligence and banking operations.
A strategic growth investment is helping the municipal software group expand across North America, where councils face pressure to manage ageing infrastructure.
The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.
Retailers can now automate merchandising, support and ad campaigns as autonomous agents are embedded across VTEX's commerce platform.
AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.
Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.
Billing now accounts for most usage of Cloudflare's new internal platform, as staff query live data through Trino-backed Town Lake and Skipper.
Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.
The two-year pledge is aimed at easing early software costs for founders and tightening Zendesk's grip on startup buying decisions.
The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.
Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.
The move will shift 125,000 cardholders and 150,000 current accounts off legacy systems, boosting digital services for Irish credit unions.
London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.
Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.
AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.
Businesses are under pressure to widen AI use without blowing budgets, as OpenAI adds efficiency, pricing and governance controls.
Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.
Businesses can now handle refunds, payment links and transaction checks in Zoho Payments through AI prompts, via an open protocol linking chat tools.