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Process automation stories

Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week
Thomson Reuters launches AI tax tool for EU VAT reform
Software-as-a-Service

Thomson Reuters launches AI tax tool for EU VAT reform

Businesses face a patchwork of EU digital VAT rules, with Thomson Reuters saying most tax teams are not yet ready for the overhaul.

By Karen Joy Bacudo • 4 min read • Last week
Kore.ai survey says firms face unmanaged AI agent risk
Private Cloud

Kore.ai survey says firms face unmanaged AI agent risk

Most large US enterprises say AI agents are creating unmanaged financial and compliance risks, with many forced to reverse their actions.

By Sofiah Nichole Salivio • 4 min read • Last week
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Last week
UK businesses warned over rising generative AI costs
Software-as-a-Service

UK businesses warned over rising generative AI costs

Cost pressures are emerging as UK and Irish firms move generative AI from pilots to production, with 41% calling model spend prohibitive.

By Mark Tarre • 5 min read • Last week
AP teams face rising fraud risk as AI reshapes role
Document Management

AP teams face rising fraud risk as AI reshapes role

Fraudsters are using AI to forge invoices and supplier messages, prompting finance leaders to warn that traditional AP controls are no longer enough.

By Karen Joy Bacudo • 4 min read • Last week
UiPath launches Maestro Case for complex workflows
Digital Transformation

UiPath launches Maestro Case for complex workflows

Enterprises could cut handling times and improve compliance as UiPath pushes its automation software into more complex, exception-heavy case work.

By Mark Tarre • 3 min read • Last week
Enterprise AI use grows but readiness lags: survey
Digital Transformation

Enterprise AI use grows but readiness lags: survey

Legacy systems are slowing enterprise AI gains, with only 10% of large firms saying the technology is core to operations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AroFlo launches partner network for trade advisers
Software-as-a-Service

AroFlo launches partner network for trade advisers

Trade advisers in Australia and New Zealand will get referral fees, training and support as AroFlo expands its route to market.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Ivalua launches single-agent IVA for procurement tasks
Software-as-a-Service

Ivalua launches single-agent IVA for procurement tasks

Procurement teams could get faster invoice checks and contract searches, while Ivalua bets on tighter governance with a single AI agent.

By Sean Mitchell • 4 min read • Last week
Wipro launches Applied AI centre for Claude models
Manufacturing

Wipro launches Applied AI centre for Claude models

The move aims to help Wipro turn AI pilots into client workflows, as it trains 10,000 staff to deploy Claude across industries.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Process automation stories

Salesforce & Hero FinCorp cut loan processing time
Software-as-a-Service

Salesforce & Hero FinCorp cut loan processing time

Turnaround times for two-wheeler loans have fallen 72%, easing delays for dealers and first-time buyers across Hero FinCorp's network.

By Karen Joy Bacudo • 4 min read • Last week
Dupaco boosts digital onboarding with MANTL platform
Software-as-a-Service

Dupaco boosts digital onboarding with MANTL platform

New digital onboarding has helped the credit union add USD $138 million in deposits and save more than 4,194 staff hours.

By Karen Joy Bacudo • 3 min read • Last week
Three ways Australian banks can reinvent SME banking
Software-as-a-Service

Three ways Australian banks can reinvent SME banking

As SMEs demand faster lending and integrated tools, banks risk losing ground unless they cut red tape and modernise their platforms.

By Andrew Groth Infosys ANZ and Theo Albers Infosys Finacle ANZ • 4 min read • Last week
Ricoh Malaysia unveils AI tools for smart factories
Digital Transformation

Ricoh Malaysia unveils AI tools for smart factories

Demand is rising for systems that cut manual work and fit existing operations, as Malaysia targets 3,000 smart factories by 2030.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Topia partners Certino on expat payroll in 90 countries
Software-as-a-Service

Topia partners Certino on expat payroll in 90 countries

The integration is designed to cut manual handoffs and compliance risks for employers managing mobile staff across more than 90 countries.

By Karen Joy Bacudo • 3 min read • Last week
KPMG study links trusted AI to stronger performance
Data Protection

KPMG study links trusted AI to stronger performance

Despite rising AI adoption, most firms are failing to turn it into enterprise-wide gains because governance and workforce readiness lag badly.

By Joseph Gabriel Lagonsin • 4 min read • Last week