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As companies insource to AI, workers skill up or switch out
Artificial Intelligence

As companies insource to AI, workers skill up or switch out

With outsourcing fading, workers must retrain to thrive in evolving industries or risk falling behind in today's shifting job market.

By Jake MacAndrew • 5 min read • Sat, 6th Sep 2025

Global Stories

Rogers Communications stories

5G Future Forum rolls out plans to advance 5G MEC solutions
Unified Communications

5G Future Forum rolls out plans to advance 5G MEC solutions

5G Future Forum has released technical specification abstracts designed to aid in the global adoption of 5G multi-access edge computing (MEC) enabled solutions.

By Catherine Knowles • 4 min read • Mon, 31st Aug 2020
A new AI-powered routing engine creates predictive customer experiences
Unified Communications

A new AI-powered routing engine creates predictive customer experiences

Genesys unveils its AI-driven Predictive Routing engine at CX18, promising enhanced customer experiences, higher efficiency, and reduced costs for businesses.

By Jacques-Pierre (JP) Dumas • 2 min read • Fri, 4th May 2018