Workforce Technology stories
Almost all contact centres now use AI, but success hinges on blending technology with human skills to tackle complex, emotional customer needs effectively.
Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.
Australian manufacturers are boosting productivity by using real-time workforce data tools to tackle labour shortages, compliance, and operational challenges.
Hexaware has launched the Agentic AI Academy with upGrad Enterprise to upskill staff in autonomous AI, preparing them for the future of intelligent enterprise systems.
Agentic AI is transforming frontline workforces by autonomously managing tasks in retail, healthcare, and hospitality, enhancing efficiency and resilience.
Deel launches AI Workforce, offering seven AI agents to automate HR and payroll tasks across 150+ countries, easing understaffing pressures globally.
Blue Yonder expands with acquisitions and AI, securing major clients and boosting supply chain efficiency amid inflation and regulatory challenges in Q2 2025.
AWS announces new AI tools, a USD $100m boost, and education data deals, including Macquarie University's shift to AWS cloud for 40,000 students.
HR leaders must prepare solid ROI, cost, and risk data to convince finance teams that HR software is a strategic investment, not just a cost centre.
Nearly 25% of Australia's 2025 workforce is over 50, yet 42% face age discrimination, despite their vital skills in sectors like healthcare and construction.
Frontline workers often lack real-time updates, causing costly inefficiencies and missed shifts; firms say better communication boosts productivity by 25%.
ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.
Aon will host its first Insights Series in Auckland, focusing on risk and resilience with leaders addressing complex challenges across industries in 2025.
UKG appoints Jim Joudrey as Chief Technology Officer to lead AI innovation and global engineering, overseeing a team of 4,000 technology professionals.
Government research finds generative AI will mostly enhance jobs rather than replace them, urging upskilling to embrace technological changes in Australia.
Employee share schemes are expanding beyond tech, helping Australian SMEs attract and retain staff while fostering widespread wealth creation through equity.
ACS urges swift, risk-based AI regulation alongside skill-building to boost trust, innovation and address critical digital capability gaps in Australia.
PERSOLKELLY rebrands as PERSOL across 13 markets, uniting its Australian operations to meet rising workforce demands amid rapid tech and green energy shifts.
ServiceNow partners with Datacom to boost AI-driven automation in New Zealand, aiming to enhance enterprise productivity amid demographic challenges.
Australian IT teams show strong confidence in operational resilience despite outage challenges, yet lag behind globally in AI readiness, says SolarWinds report.