About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 3
Luxembourg’s Belval campus to become smart city living lab
Last week
#
network infrastructure
#
smart cities
#
digital signage
Luxembourg’s Belval campus is set to become an EU-backed smart city living lab with EUR €3.1 million to test 5G, AI, and IoT for urban innovation.
Virgin Atlantic deepens TCS partnership for AI transformation
Last week
#
digital transformation
#
cx
#
martech
Virgin Atlantic has extended its partnership with Tata Consultancy for seven years to accelerate AI-led digital transformation across its core airline operations.
EY launches Studio+ to drive customer-centric AI transformation
Last week
#
digital transformation
#
cx
#
martech
EY launches Studio+, combining design, sales, marketing, and AI expertise to help businesses transform customer experiences and drive growth amid digital shifts.
Optus launches API Connect with Vonage for secure enterprise APIs
Last week
#
firewalls
#
digital transformation
#
encryption
Optus has launched API Connect with Vonage, offering secure, scalable telecom APIs that integrate real-time communications directly via the Optus network.
Lockyer Valley council completes ERP upgrade to boost services
Last week
#
saas
#
devops
#
digital transformation
Lockyer Valley Regional Council has upgraded its ERP system to TechnologyOne’s platform, enhancing services for 45,000 residents and improving staff efficiency.
Scattered Spider targets UK retailers with advanced phishing
Last week
#
firewalls
#
ransomware
#
network security
The cybercriminal group Scattered Spider has launched sophisticated phishing attacks targeting UK retailers, exploiting social engineering and advanced MFA-bypass tools.
Unitec launches Doctor of Computing for advanced research
Last week
#
edutech
#
digital transformation
#
data science
Unitec has launched a Doctor of Computing programme, offering advanced research opportunities for skilled professionals in AI, cybersecurity, and more.
Coalition Australia raises standard cyber crime cover to $500k
Last week
#
ransomware
#
advanced persistent threat protection
#
email security
Coalition Australia has raised its standard cyber crime cover to AUD $500,000, addressing growing losses from social engineering and funds transfer fraud.
AI accelerates ransomware threat as attacks surge globally
Last week
#
ransomware
#
pam
#
cloud security
Ransomware attacks surged globally last year, with 69% of organisations breached and AI increasingly used to automate and intensify cyber threats.
Westcon-Comstor & Ericsson boost 5G growth in Australia & NZ
Last week
#
firewalls
#
digital transformation
#
network security
Westcon-Comstor and Ericsson partner to accelerate 5G adoption across ANZ, enhancing enterprise connectivity and partner growth opportunities.
AI & hybrid pricing drive double subscription growth rates
Last week
#
digital transformation
#
cx
#
martech
Businesses adopting AI with hybrid pricing models see subscription growth rates double, outperforming those who do not adjust pricing alongside AI integration.
Retail cyber-attacks surge as weak defences lure criminals
Last week
#
devops
#
mfa
#
phishing
Retailers face a surge in cyber-attacks as weak defences and lapses in multi-factor authentication make them prime targets for criminals seeking valuable data.
HMRC hit by GBP £47 million phishing scam affecting 100,000
Last week
#
data protection
#
phishing
#
physical security
HMRC has lost GBP £47 million in a phishing scam affecting 100,000 taxpayers, exposing vulnerabilities in government cybersecurity protocols.
AI adoption in UK public sector hampered by digital skills gap
Last week
#
digital transformation
#
genai
#
ai
A digital skills gap in the UK public sector is hindering AI adoption, with only 47% of staff ready to confidently use new technologies, research finds.
Silobreaker launches AI dashboards to boost threat reporting
Last week
#
advanced persistent threat protection
#
risk & compliance
#
ai
Silobreaker launches AI dashboards to automate and personalise threat intelligence reporting, helping teams deliver tailored insights swiftly to stakeholders.
AI boosts personalisation but consumer trust remains elusive
Last week
#
cx
#
martech
#
personalisation
AI personalisation boosts customer spend by 75%, yet only 15% of consumers fully trust brands with their personal data, says Twilio report.
CCL urges eCommerce firms to stay optimistic amid tough trade
Last week
#
supply chain
#
ecommerce
#
ccl
CCL urges eCommerce firms to stay optimistic amid trade challenges, offering tailored logistics to help businesses navigate international market complexities.
ANZ consumers want first-contact solutions but satisfaction lags
Last week
#
uc
#
cx
#
martech
Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.
Ataccama ONE brings document AI to Snowflake for better data
Last week
#
data analytics
#
martech
#
cdp
Ataccama integrates its ONE platform with Snowflake's Document AI to convert unstructured documents into structured data, improving analytics and AI applications.
One in four UK construction suppliers lagging in digital commerce
Last week
#
digital transformation
#
martech
#
commerce systems
A quarter of UK construction suppliers are struggling with eCommerce, risking competitiveness as the sector lags in digital transformation, research reveals.