About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 2
APAC consumers torn between AI benefits & privacy risks
Last week
#
it training
#
data privacy
#
ai
A new F5 study reveals that while consumers in APAC embrace AI for productivity, they harbour serious concerns about privacy, job security, and ethical use.
AI platform Glu launches to streamline ecommerce creativity
Last week
#
cx
#
martech
#
commerce systems
Glu, an AI-driven platform for ecommerce, has officially launched in the Asia-Pacific, promising to streamline content creation and enhance brand consistency.
Genesys Cloud AI drives a rise in annual revenue in 2025
Last week
#
uc
#
digital transformation
#
cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
Logically partners with Databricks to enhance threat detection
Last week
#
data analytics
#
risk & compliance
#
cybersecurity
Logically has teamed up with Databricks to bolster organisations' defences against online threats, combining AI technology with data intelligence.
Tessell launches database service on Google Cloud platform
Last week
#
paas
#
digital transformation
#
hyperscale
Tessell has launched its fully managed database service on Google Cloud, now available via the Google Cloud Marketplace, enhancing cloud adoption for enterprises.
Major brands to boost investment in loyalty programmes
Last week
#
crm
#
digital transformation
#
cx
A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.
UK regulators explore AI integration for data efficiencies
Last week
#
ai
#
transparency
#
data management
Senior UK regulators recently gathered to explore the potential of artificial intelligence in enhancing operational efficiencies across financial sectors.
Consultancy urges leaders to adopt an 'outside-in' approach
Last week
#
cx
#
martech
#
risk & compliance
A London consultancy firm urges corporate leaders to rethink value delivery, encouraging an 'outside-in' approach to enhance operational efficiency and financial resilience.
Mastercard outlines plan to combat card fraud in Australia
Last week
#
biometrics
#
payment technologies
#
mastercard
Mastercard has unveiled a five-year strategy to innovate payment methods in Australia, tackling a surge in card fraud that nearly hit $1 billion in 2024.
APAC leads mobile gaming growth despite session decline
Last week
#
gaming
#
digital entertainment
#
mobile gaming
Adjust's latest Gaming App Insights report reveals a 4% rise in mobile game installations in the Asia-Pacific region, highlighting key growth opportunities for marketers.
UK government urged to modernise for effective AI use
This month
#
digital transformation
#
ai
#
techday
The UK government's use of artificial intelligence is under scrutiny, with experts highlighting urgent investment needs to overcome barriers and enhance public services.
Concerns mount over enforcement of Online Safety Act
This month
#
ai
#
mental health
#
users
Ofcom faces backlash for its regulatory approach to the Online Safety Act, as experts warn of rising dangers for children exposed to unmonitored social media.
Australia's data breach costs hit record AUD $4.26m
This month
#
storage
#
data protection
#
cloud security
Australia faces escalating cybersecurity challenges as data breach costs hit AUD $4.26 million, prompting urgent calls for enhanced digital defences.
TP report shows Gen Z prefer interactive communication
This month
#
cx
#
martech
#
digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.
Contentful enters DXP market with new AI features, partners
This month
#
digital transformation
#
cx
#
martech
Contentful has launched new features and partnerships to enhance its content management system, marking its entry into the fast-evolving Digital Experience Platform space.
Insiders Technologies unveils no-code tool GenerAItor for AI
This month
#
data protection
#
digital transformation
#
cx
Insiders Technologies has launched GenerAItor, a no-code tool enabling users to develop AI services for document classification and data extraction quickly and efficiently.
Mid-sized law firms expand AI usage & flexible pricing
This month
#
ai
#
law
#
legal tech
Clio's 2025 report reveals a dramatic rise in AI adoption among mid-sized law firms, with 93% adopting the technology to boost efficiency and quality.
Hexagon & Red Bull team up for global skills challenge
This month
#
data analytics
#
e-learning
#
engineering
Hexagon has launched the Future Skills Challenge alongside Oracle Red Bull Sim Racing, aiming to bridge esports and real-world engineering skills for gamers and professionals.
Australian firms embrace Agentic AI to boost productivity
This month
#
genai
#
ai
#
ai agents
More than half of Australian firms have embraced Agentic AI to counteract declining productivity, with expectations of significant operational efficiencies ahead.
AI-driven coaching tools: debunking myths & benefits
This month
#
ai
#
workplace
#
pd
CoachHub reveals how AI-powered coaching tools enhance traditional methods, debunking myths around their effectiveness and potential pitfalls in workplaces.