Monjur unveils AI contract tool with built-in lawyers

Monjur has launched Monjur Pilot, an AI-based contract intelligence platform for managed service providers (MSPs), with attorney supervision built into the workflow.

The product is aimed at MSP staff who handle contracts but are not lawyers. It is designed to answer contract questions, automate redlining and manage negotiations, while escalating uncertain issues to specialist attorneys.

Monjur sells a cloud-based Contracts-as-a-Service platform used by more than 800 MSPs in the US and Canada, and says it has served more than 1,000 MSPs across North America. More than 200 MSPs took part in the Monjur Pilot beta test.

How It Works

Monjur Pilot is built on a document library developed for MSP contracting and has three pending patents linked to the platform. Monjur positions it as a blend of AI automation and attorney review by lawyers who specialise in MSP legal issues.

The platform routes uncertain situations to lawyers for review, a structure intended to reduce the risk of relying on contract language produced without oversight. Monjur describes the service as an alternative to using external counsel for every question or accepting standard language generated by general-purpose large language models.

Contracting has become a sharper focus for MSPs as they expand into regulated sectors and take on more responsibility for availability, security and incident response. Customer master service agreements can include provisions on liability, indemnities, service levels, data protection and termination rights. Many MSPs also rely on standard templates that are modified over time, which can create inconsistencies between documents.

Tool Integrations

Monjur Pilot integrates with common MSP operational and sales tools and works inside professional services automation, quoting and sales platforms, including ConnectWise, Kaseya, Halo and Quoter. Monjur says this places contract guidance directly in sales workflows, where teams often face time pressure to respond to customer changes.

In practice, MSPs often negotiate contract edits while a deal is still moving through pricing and onboarding. That pace can increase the chance that sales teams accept terms legal teams would later reject. Monjur aims to shorten the loop between proposed changes and a decision to accept, reject or counter.

The service provides "real-time contract intelligence" inside the tools MSPs already use, and automates routine contractual decisions while answering contract questions during the sales cycle.

"MSPs are under consistent pressure to close deals and deliver customer value, but hasty contractual decisions or missteps can lead to long-term legal and financial risks," said Rob Scott, CEO and Co-Founder of Monjur.

"Monjur Pilot combines the knowledge and oversight of experienced MSP attorneys with the speed, efficiency, and automation of AI-powered contracting intelligence, so MSPs no longer have to choose between slow, expensive contract attorneys and risky, DIY contract language generated by unsupervised LLMs," Scott said.

Early Use

Centre Technologies, a Houston-based MSP, was among the users referenced in Monjur's announcement. Monjur says Centre's leadership used Monjur Pilot to respond to contract edits while travelling.

"I was sitting in an airplane stuck on the runway for two hours and my top salesperson texted with an urgent MSA redline," said Todd Swaney, COO of Centre Technologies.

"For each redline I wasn't comfortable addressing, Monjur Pilot provided me with three options, along with a plain-English explanation of how my risk shifted and how the customer would view it. I was able to respond within 45 minutes while still stuck on a plane," Swaney said.

The product builds on Monjur's existing contracting service and broadens its offering as MSPs grow. The launch is positioned as part of its effort to reduce legal uncertainty in contracting, using attorney escalation as a control point when automated guidance is not enough.

Monjur plans to continue expanding its contract platform for MSPs at different stages of growth, alongside integrations with sales and operations systems used across the sector.