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Retailers face rising freight costs & tough supply chain test
Supply Chain

Retailers face rising freight costs & tough supply chain test

Retailers face rising freight costs and tighter logistics as Black Friday looms, testing supply chain resilience amid demand forecasts and regulatory shifts.

By Shannon Williams • 3 min read • Thu, 20th Nov 2025
Online retailers see Black Friday boost but loyalty lags behind
Customer Experience

Online retailers see Black Friday boost but loyalty lags behind

Online retailers see a Black Friday traffic and sales surge, but only 22.6% of new customers return within a year, highlighting loyalty challenges.

By Shannon Williams • 3 min read • Thu, 20th Nov 2025
The Cloudflare outage highlights single-provider risk
Digital Entertainment

The Cloudflare outage highlights single-provider risk

The global Cloudflare outage has revived concerns about single-provider dependence as businesses confront rising risks from large-scale IT disruptions.

By Kaleah Salmon • 3 min read • Thu, 20th Nov 2025
Retailers face soaring AI-driven fraud risks for Black Friday sales
Multi-factor authentication

Retailers face soaring AI-driven fraud risks for Black Friday sales

Retailers risk losses up to USD $500,000 from AI-driven fraud this Black Friday as bot attacks exploit security gaps in account creation and login processes.

By Melvin Hipolito • 4 min read • Wed, 19th Nov 2025
MyPause Health expands into US amid USD $600bn women's health boom
Venture Capital

MyPause Health expands into US amid USD $600bn women's health boom

Sydney-based MyPause Health is expanding into the US, tapping into the booming USD $600bn women's health market with its AI-driven wellness platform.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Holiday sales boom triggers surge in disputes, risking USD $250bn
Customer Experience

Holiday sales boom triggers surge in disputes, risking USD $250bn

Holiday online sales in the US are set to exceed USD $250bn in 2025, but rising disputes and friendly fraud threaten retailers' profits this season.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Wayvia unveils AI-powered Prowl platform for real-time price control
Artificial Intelligence

Wayvia unveils AI-powered Prowl platform for real-time price control

Wayvia launches AI-powered Prowl platform to monitor and enforce real-time pricing, protecting brands' margins amid volatile retail conditions.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025

Stories from Other Regions

Black Friday stories

Arlo slashes camera prices by up to 50% for Black Friday sale
Surveillance

Arlo slashes camera prices by up to 50% for Black Friday sale

Arlo cuts prices by up to 50% on selected home security cameras, including 2K and 4K models, in its Black Friday sale covering indoor and outdoor use.

By Kaleah Salmon • 2 min read • Thu, 20th Nov 2025
Black Friday sales hit record AUD $6.8 billion amid online buzz
Customer Experience

Black Friday sales hit record AUD $6.8 billion amid online buzz

Australian shoppers are set to spend a record AUD $6.8 billion during Black Friday to Cyber Monday, with social media buzz driving soaring online engagement.

By Melania Watson • 4 min read • Thu, 20th Nov 2025
AliExpress partners with Homart to launch wellness store in Australia
Online shopping

AliExpress partners with Homart to launch wellness store in Australia

AliExpress partners with Homart to launch an online wellness store in Australia, offering vitamins, skincare, and lifestyle products with plans to expand to 200 SKUs.

By Melania Watson • 2 min read • Thu, 20th Nov 2025
AI shifts product discovery as 42% trust summaries over sites
DevOps

AI shifts product discovery as 42% trust summaries over sites

A global survey finds 42% of shoppers trust AI-generated product summaries over websites, signalling a shift in how brands are discovered online before Black Friday.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
Australian seniors overspend on unused home internet features
Unified Communications

Australian seniors overspend on unused home internet features

Many Australian seniors pay for home internet plans with speeds and data beyond their needs, increasing costs despite prioritising affordability.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Debenhams Group rolls out AI for smarter stock & pricing
Supply Chain

Debenhams Group rolls out AI for smarter stock & pricing

Debenhams Group has adopted AI technology to enhance stock management and pricing decisions across its brands before the peak festive shopping season.

By Kaleah Salmon • 3 min read • Tue, 18th Nov 2025
System integration failures cost UK retailers millions yearly
Customer Relationship Management

System integration failures cost UK retailers millions yearly

System integration failures cost UK retailers millions annually, with one in ten losing over GBP £1 million due to breakdowns impacting revenue and operations.

By Melvin Hipolito • 4 min read • Tue, 18th Nov 2025
Stockurday surge challenges UK logistics amid record BFCM sales
Robotics

Stockurday surge challenges UK logistics amid record BFCM sales

UK retailers face a tense 'Stockurday' as record Black Friday and Cyber Monday sales push logistics to their limits amid rising AI shopping trends.

By Kaleah Salmon • 3 min read • Tue, 18th Nov 2025
Cyber Monday surpasses Black Friday in UK as shoppers seek value
Amazon

Cyber Monday surpasses Black Friday in UK as shoppers seek value

For the first time, Cyber Monday has surpassed Black Friday in UK online sales, reflecting shoppers' shift towards value-driven and personalised purchases amid inflation.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
eDesk launches AI Agent for multi-channel eCommerce support
Customer Experience

eDesk launches AI Agent for multi-channel eCommerce support

eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025