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Customer retention stories

South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • Last week
Google Cloud launches device platform for app testing
Software-as-a-Service

Google Cloud launches device platform for app testing

The pay-per-minute service could cut testing costs for teams that need to check apps across many handset types and screen sizes.

By Sean Mitchell • 4 min read • Last week
UK shoppers to spend GBP £17.9 billion in Golden Quarter
Personalisation

UK shoppers to spend GBP £17.9 billion in Golden Quarter

Shoppers are set to curb non-essential buying, even as Epsilon expects GBP £17.9 billion to be spent across the Golden Quarter.

By Sofiah Nichole Salivio • 4 min read • Last week
Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • This month
8x8 launches four-tier partner programme for resellers
Software-as-a-Service

8x8 launches four-tier partner programme for resellers

Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.

By Mark Tarre • 4 min read • This month
AvePoint lifts annual recurring revenue guidance after Q2
Disaster Recovery

AvePoint lifts annual recurring revenue guidance after Q2

Second-quarter growth in SaaS revenue and cash generation prompted the company to raise its full-year annual recurring revenue outlook.

By Karen Joy Bacudo • 3 min read • This month
Cvent says APAC events now use AI in everyday work
Software-as-a-Service

Cvent says APAC events now use AI in everyday work

Event planners are now using AI to cut routine work and prove returns, as Cvent says APAC has moved past the experiment phase.

By Sofiah Nichole Salivio • 3 min read • This month
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • This month
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • This month
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • This month

Stories from Other Regions

Customer retention stories

APL FCU adds Spiral round-up saving & giving tools
Fintech

APL FCU adds Spiral round-up saving & giving tools

Members will be able to round up card purchases into savings or donations as APL FCU adds new tools to its digital banking service.

By Karen Joy Bacudo • 4 min read • Last week
Revolut adds foodpanda & ChatGPT Go perks in Singapore
Virtual Private Networks

Revolut adds foodpanda & ChatGPT Go perks in Singapore

Eligible Singapore users will get dining and AI perks as Revolut tries to make paid plans more compelling against rivals.

By Mark Tarre • 4 min read • Last week
Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • Last week
Samsung updates Smart Switch to ease iPhone transfers
Disaster Recovery

Samsung updates Smart Switch to ease iPhone transfers

Galaxy users can now import iPhone data wirelessly in under an hour, easing one of the biggest barriers to switching ecosystems.

By Sean Mitchell • 4 min read • Last week
Ricoh Australia appoints Matthew Taylor as Sales Manager
Digital Transformation

Ricoh Australia appoints Matthew Taylor as Sales Manager

The move deepens Ricoh's push into digital production print as Australian printers seek faster turnaround, automation and new revenue streams.

By Mark Tarre • 4 min read • This month
Eltropy sets out AI playbook for community lenders
Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • This month
Fold taps Lead Bank to bolster bitcoin account push
Crypto

Fold taps Lead Bank to bolster bitcoin account push

The tie-up should give users more account features, faster transfers and higher limits as Fold builds a fuller banking-style app around bitcoin.

By Karen Joy Bacudo • 4 min read • This month
Saviynt launches Zuma AI identity security platform
Software-as-a-Service

Saviynt launches Zuma AI identity security platform

The platform targets firms struggling to govern AI agents and machine identities, as Saviynt tops USD $300 million in annual recurring revenue.

By Sean Mitchell • 4 min read • This month