Customer service Stories - Page 7

Tekst raises EUR €11.5 million to automate workflows

The funding will help businesses cut manual back-office work as Tekst expands software that maps workflows from emails, documents and system actions.

Data Analytics

RingCentral wins Metrigy top provider awards in CCaaS

Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.

Data Analytics

iCXeed wins AWS Advanced Tier status in Asia Pacific

The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.

By Sofiah Nichole Salivio • 4 min read • Last month

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • Last month

By Joseph Gabriel Lagonsin • 4 min read • Last month

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

Virtualisation

AMD launches Instinct MI350P PCIe card for AI inference

Enterprises can add AI inference to standard air-cooled servers without major rack or power upgrades, AMD says.

By Sofiah Nichole Salivio • 5 min read • Last month

ServiceNow unveils Otto & expands AI Control Tower

The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.

Weverse deploys Google Cloud AI for global fan support

Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.

By Bobby Joseph • 6 min read • Last month

Data Protection

Is your data ready for AI? 5 steps before deploying an agent

Poor data can make AI agents scale errors at speed, leaving customer-facing systems unreliable and potentially non-compliant.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 3 min read • Last month

PolyAI picks Kong to scale enterprise API platform

Enterprise customers using PolyAI’s Agent Studio should see easier onboarding and tighter governance as Kong Konnect underpins its API scale-up.

Celonis teams with Microsoft on AI agent oversight

The tie-up aims to help firms scale AI agents with better governance, tracing decisions and proving business impact beyond pilot projects.

By Sofiah Nichole Salivio • 3 min read • Last month

FourKites launches Booking Connect for ocean freight

Shippers could cut manual work and intermediary costs as the platform automates carrier selection, documents and exception handling.

Customer Relationship Management

Syspro launches marketplace for manufacturing ERP users

Manufacturers and distributors can now cut integration headaches as Syspro’s new marketplace bundles partner software around its ERP platform.

By Sean Mitchell • 3 min read • Last month

Customer Experience

Amex GBT to go private in USD $6.3B Long Lake deal

Shareholders are set to pocket USD $9.50 a share as the business travel group exits public markets, pending approvals.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer service stories

Data Protection

Argyll launches UK sovereign AI cloud for regulated firms

Argyll Data Development launches UK sovereign AI inference cloud with SambaNova, targeting regulated firms seeking local control over data and systems.

Kore.ai opens Bay Area headquarters in growth push

The move puts the AI software company closer to enterprise buyers, investors and partners as it scales after adding more than 100 customers last year.