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Customer Support Stories - Page 8

Global Stories

Customer Support stories

Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
OutSystems named G2 Leader for enterprise AI agents
Data Protection

OutSystems named G2 Leader for enterprise AI agents

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
VAST Data unveils Foundation Stacks for NVIDIA AI OS
Hybrid Cloud

VAST Data unveils Foundation Stacks for NVIDIA AI OS

VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
OpenAI drops ChatGPT checkout to pursue agent vision
Marketing Technologies

OpenAI drops ChatGPT checkout to pursue agent vision

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

By Sofiah Nichole Salivio • 4 min read • Tue, 17th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
SonicWall revamps partner programme & appoints CRO
Firewalls

SonicWall revamps partner programme & appoints CRO

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.

By Sean Mitchell • 3 min read • Fri, 13th Mar 2026
Sinch unveils Voice Relay to power AI-driven calls
Unified Communications

Sinch unveils Voice Relay to power AI-driven calls

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026

Stories from Other Regions

Customer Support stories

Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026
Goqoro to acquire +Style smart home platform in Japan
Robotics

Goqoro to acquire +Style smart home platform in Japan

Goqoro is acquiring SoftBank's +Style smart home brand in Japan, aiming to fuse AI, IoT and robotics into a unified “Future Living” platform.

By Kaleah Salmon • 3 min read • Wed, 18th Mar 2026
moomoo boosts New Zealand push with hires, premium tier
Fintech

moomoo boosts New Zealand push with hires, premium tier

moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.

By Karen Joy Bacudo • 4 min read • Wed, 18th Mar 2026
Co-op extends VoCoVo headset rollout to 2,300 stores
Customer Experience

Co-op extends VoCoVo headset rollout to 2,300 stores

Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Mar 2026
YouLend opens Berlin hub to drive EU embedded finance
Fintech

YouLend opens Berlin hub to drive EU embedded finance

YouLend opens a Berlin hub as its fastest-growing market powers EU expansion, after reporting FY24/25 revenue of EUR €230 million.

By Karen Joy Bacudo • 3 min read • Tue, 17th Mar 2026
Vection wins AUD $4m in Algho AI deals across Italy
Digital Transformation

Vection wins AUD $4m in Algho AI deals across Italy

Vection lands AUD $4m in new Algho AI contracts across Italy, expanding deployments in rail, healthcare, utilities and hospitality.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
LearnUpon boosts APAC growth with AI course platform
Software-as-a-Service

LearnUpon boosts APAC growth with AI course platform

LearnUpon ramps up APAC push with new Sydney HQ and Create+ AI course authoring, targeting faster, scalable learning for regional clients.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
Indosat & Safaricom forge AI & fintech partnership
Digital Transformation

Indosat & Safaricom forge AI & fintech partnership

Indosat and Safaricom have struck an AI and fintech alliance to boost smarter networks, fraud controls and mobile money in emerging markets.

By Sofiah Nichole Salivio • 4 min read • Mon, 16th Mar 2026
BackOps secures USD $26m to automate logistics chains
Unified Communications

BackOps secures USD $26m to automate logistics chains

BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.

By Karen Joy Bacudo • 4 min read • Sat, 14th Mar 2026