Enterprise Service Management stories
Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.
The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.
Customers will no longer need separate AI purchases as every ServiceNow product now bundles automation, governance and data tools by default.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.
ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.
OpenText CDO emphasises that information readiness is essential for successful AI strategies, underscoring its critical role in technology integration.
Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.
Merlin Knott has been appointed as President of IFS Enterprise Service Management business, aiming to elevate customer success and maximise potential in the enterprise service management sector.
Ivanti hires Michael Coleman as Partner Sales Director for Australia and New Zealand to strengthen their partner ecosystem and streamline lead generation.
Kinetic IT has been elevated to ServiceNow Elite Partner status, boosting its advisory and implementation credentials across Australia.
The Australian Taxation Office has chosen Kinetic IT as its lead Enterprise Service Management partner, in a contract worth $50m.