Experience Design stories

Qualtrics appoints AI veterans and pledges USD $500 million to advance purpose-built AI for transforming customer and employee experience management.

Elemental Concept has launched a German office led by Georg Brunner to boost its expansion across Europe’s largest ICT market, focusing on AI, cybersecurity, and cloud.

Elemental Concept has appointed Chris Mitchell as Managing Director APAC to drive its expansion and digital transformation services across the Asia-Pacific region.

Singapore launches the world’s first Design Power Index to measure how design drives economic growth, innovation, and social progress across sectors.

Despite heavy investment in AI, marketers face challenges delivering results, with US teams favouring fast trials while Europeans prioritise compliance and data skills.

TetraLogical has launched flexible, self-led online courses to help digital teams build practical accessibility skills and meet growing regulatory demands.

GlobalLogic has been named on the Q3 2025 Constellation ShortList for ER&D services, highlighting its role in advancing AI-driven digital engineering solutions.

Merkle Aotearoa has appointed Stéphan Willemse as Head of Digital Experience to enhance customer experience through innovative, integrated digital solutions.

Figma has launched its AI-powered Make tool in Australia, enabling users to create interactive prototypes from natural language prompts or existing designs.

ORO Labs is revolutionising enterprise procurement with agentic AI, delivering smarter, user-friendly automation that boosts compliance and efficiency.

Blackline Safety has won the 2025 Calgary Award for Social Impact - Business, recognising its commitment to community and worker safety worldwide.

Zensar Technologies will spearhead the Post Office's two-year digital modernisation, enhancing user-friendly services and replacing legacy systems across the UK.

Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.

Infosys has unveiled Infosys Aster, an AI-amplified suite of marketing services designed to boost brand experiences and efficiency, aiming to drive business growth.

Adobe's MAX London reveal introduces Generative Recolour (beta) in Illustrator, leveraging Firefly AI to transform vector artwork colours via text prompts.

Mlytics has been officially recognised as a speciality-focused representative vendor in Gartner's Market Guide for Global CDN.

Adobe is tackling experience design challenges head-on, leveraging new features in Adobe XD to enhance collaboration, speed, and scalability in the digital age.

Adobe's creative director Adam Morgan discusses the pivotal role of design in business, revealing how computational design will shape future advertising.

Qualtrics reaches milestone of 1,000 customers in Asia Pacific and Japan, solidifying its position in the region.

In 2019, businesses looking to achieve a competitive advantage through XM will need to understand the essential role of emerging technologies.