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Knowledge Management Stories - Page 20

Global Stories

Knowledge Management stories

Workday expands AI capabilities with Sana integration, Pipedream deal
Robotic Process Automation

Workday expands AI capabilities with Sana integration, Pipedream deal

Workday expands its workplace AI and enterprise knowledge capabilities by acquiring Sana and agreeing to buy Pipedream with 3,000+ third-party connectors.

By Sean Mitchell • 4 min read • Tue, 2nd Dec 2025
Decidr to acquire Sugarwork, boosting AI onboarding in Asia-Pacific
Artificial Intelligence

Decidr to acquire Sugarwork, boosting AI onboarding in Asia-Pacific

Decidr is set to acquire US AI platform Sugarwork, enhancing AI onboarding and knowledge tools across Asia-Pacific with integration into DecidrOS by 2025 year-end.

By Catherine Knowles • 3 min read • Fri, 21st Nov 2025
SMACT Works doubles US workforce amid major cloud & AI push
Data Analytics

SMACT Works doubles US workforce amid major cloud & AI push

SMACT Works doubles its US workforce in 2025 as it advances AI, cloud and data capabilities to enhance Oracle consulting and client outcomes.

By Catherine Knowles • 3 min read • Thu, 20th Nov 2025
Workday completes Sana deal, enhancing AI-driven workplace tools
Robotic Process Automation

Workday completes Sana deal, enhancing AI-driven workplace tools

Workday has completed its acquisition of AI firm Sana, aiming to unify workplace systems into a single AI-powered interface for improved productivity.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
Stack Overflow launches Stack Internal to unify workplace knowledge
Unified Communications

Stack Overflow launches Stack Internal to unify workplace knowledge

Stack Overflow launches Stack Internal, an AI-driven platform to unify and verify enterprise knowledge, boosting developer productivity and trust in technical data.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Progress unveils Agentic RAG for Sitefinity to drive AI-led content
Digital Transformation

Progress unveils Agentic RAG for Sitefinity to drive AI-led content

Progress Software launches Agentic RAG for Sitefinity, an AI-driven tool for real-time, personalised content delivery with compliance controls, now in early access.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
Mendix Connect for Workstation links cloud apps to shop floors
Digital Transformation

Mendix Connect for Workstation links cloud apps to shop floors

Mendix Connect for Workstation links cloud apps to factory devices, boosting real-time control and AI-driven automation for manufacturers worldwide.

By Catherine Knowles • 2 min read • Fri, 14th Nov 2025
McKinsey report shows AI interest but slow scaling
Risk & Compliance

McKinsey report shows AI interest but slow scaling

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

By Sean Mitchell • 5 min read • Wed, 12th Nov 2025
Guidewire to acquire ProNavigator, boosting insurance knowledge
Digital Transformation

Guidewire to acquire ProNavigator, boosting insurance knowledge

Guidewire will acquire ProNavigator, enhancing its platform with context-aware knowledge to improve efficiency and service in the P&C insurance sector.

By Melvin Hipolito • 3 min read • Wed, 5th Nov 2025
Two decades of gold, buried under 2000 metres of granite
Data Analytics

Two decades of gold, buried under 2000 metres of granite

In 2026, businesses will finally unlock AI's true value by mining decades of unstructured data-two kilometres beneath the surface of their digital archives.

By Dwayne Alexander • 6 min read • Fri, 31st Oct 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025

Stories from Other Regions

Knowledge Management stories

From the City to Canary Wharf: How embedded AI Is redefining research across UK finance
Data Analytics

From the City to Canary Wharf: How embedded AI Is redefining research across UK finance

Embedded AI is transforming UK finance research by integrating data and workflows, boosting efficiency and insight across City and Canary Wharf firms.

By Sarah Hoffman • 5 min read • Fri, 21st Nov 2025
The missing middle: Why your AI strategy is failing
Digital Transformation

The missing middle: Why your AI strategy is failing

Most AI investments miss the middle ground-organisations must empower staff to build connected AI agents that automate real work safely and swiftly.

By Andrew Bird • 6 min read • Fri, 21st Nov 2025
Making AI work for you: Best practises for internal adoption
Robotic Process Automation

Making AI work for you: Best practises for internal adoption

Cloudbeds reveals eight key strategies for successful AI adoption, emphasising augmentation, starting small, and investing in people alongside technology.

By Colin Slade • 5 min read • Wed, 19th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Customer Science posts 53% growth & wins Fast 100 accolade again
Unified Communications

Customer Science posts 53% growth & wins Fast 100 accolade again

Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Legora unveils Portal to reshape law firm-client AI collaboration
Document Management

Legora unveils Portal to reshape law firm-client AI collaboration

Legora launches Portal to transform AI collaboration between law firms and clients, offering custom workflows and real-time document management for legal teams.

By Kaleah Salmon • 3 min read • Thu, 13th Nov 2025
Holding Redlich adopts AI drafting tool to boost legal efficiency
Encryption

Holding Redlich adopts AI drafting tool to boost legal efficiency

Holding Redlich has adopted the AI-powered Lexis Create+ within Microsoft 365, boosting legal drafting speed while ensuring accuracy and compliance.

By Sean Mitchell • 3 min read • Wed, 12th Nov 2025