Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
AI adoption in process safety rising but impact on incidents lags
Last week
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AI adoption in process safety grows, but impact on reducing incidents lags as industries face ageing assets and skill shortages, says Sphera report.
Tech Mahindra unveils Orion Marketplace for enterprise agentic AI
Wed, 24th Sep 2025
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Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.
Exclusive: Cybanetix CEO on AI, MDR and the shifting UK cyber landscape
Mon, 8th Sep 2025
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Cybanetix CEO reveals MDR services surge by 18% in UK midmarket as AI reshapes cyber defence amid growing skills shortages and complex threats.
As companies insource to AI, workers skill up or switch out
Sat, 6th Sep 2025
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With outsourcing fading, workers must retrain to thrive in evolving industries or risk falling behind in today's shifting job market.
Axiom GRC acquires The DPO Centre to boost data protection services
Thu, 4th Sep 2025
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Axiom GRC has acquired The DPO Centre, expanding its data protection services and strengthening its global governance, risk, and compliance platform.
Naluri raises USD $5 million to expand digital health in Asia
Tue, 26th Aug 2025
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Naluri secured USD $5 million in Series-B funding to expand digital health services into the Philippines and Vietnam, aiming for profitability within a year.
Exclusive: Why automation & AI are now vital for Australian resilience
Thu, 21st Aug 2025
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Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.
SquadStack.ai unveils autonomous AI agent to boost sales at scale
Fri, 15th Aug 2025
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SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.
Suntory boosts wellness with Rimini-driven Comado app launch
Thu, 14th Aug 2025
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Suntory partners with Rimini Street to launch Comado, a gamified wellness app, delivered within four months with no extra costs, boosting digital health engagement.
Evergreen enters Irish IT market with acquisition of Spector
Mon, 4th Aug 2025
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Evergreen has entered the Irish IT market by acquiring Dublin-based managed service provider Spector, aiming to expand its global footprint without changing staff or pricing.
The bouncer at the door: Protecting your network from within
Fri, 1st Aug 2025
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Outdated network hardware poses a hidden threat, turning your vital security 'bouncer' into a vulnerability that invites cyber-attacks and data breaches.
Hexaware unveils GCC 2.0 after SMC Squared acquisition for AI boost
Fri, 18th Jul 2025
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Hexaware launches GCC 2.0 after acquiring SMC Squared, merging AI and digital solutions to transform Global Capability Centres for strategic enterprise value.
Gamma unveils team to drive growth & digital transformation
Thu, 3rd Jul 2025
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Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.
Qantas cyberattack raises concerns for 6 million customers
Thu, 3rd Jul 2025
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Qantas has revealed a cyberattack may have exposed personal data of up to 6 million customers, raising serious security concerns during peak travel.
Fresh expert analysis reveals deeper concerns after Qantas cyber attack
Wed, 2nd Jul 2025
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A cyber attack on Qantas highlights the rising threat from sophisticated hackers targeting top Australian brands and their data security.
Stacey Thorpe appointed Managed Payroll Director at Symatrix
Mon, 30th Jun 2025
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Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.
APRA tightens the cyber screws: What’s next for super funds and their partners?
Fri, 27th Jun 2025
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APRA demands super funds boost cyber security, mandating multi-factor authentication by August 2025 to protect member savings from rising cyber threats.
Org Group acquires EDR to boost European digital expertise
Thu, 26th Jun 2025
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Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.
Paragon acquires Service Graphics to expand marketing services
Tue, 3rd Jun 2025
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Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.
How South Africa is unlocking better customer experience for UK businesses
Wed, 21st May 2025
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South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.