Productivity stories
Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.
Platforms handling cross-border collections can now reconcile payments in 24 currencies, as Mangopay widens Virtual Accounts support from seven.
AI is helping hospitals cut scan times, clear backlogs and spot disease earlier, while doctors still keep final say over treatment.
AI use helped the Australian car subscription provider more than double its fleet while lifting vehicle utilisation to 91%.
The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.
Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
Regulated industries may get a safer route to production AI as the tie-up offers tighter control over data, governance and deployment.
Borrowers at the New Jersey credit union can now open consumer loans in six minutes, after automation removed days of manual paperwork.
Retail and hospitality groups are being offered a single daily briefing to turn scattered site data into faster action on the shop floor.
Professional services firms can now query their own data in plain English, with early users already checking cash flow, staffing and overdue invoices.
Irish firms risk falling further behind as GPT 5.6 outpaces their ability to retrain staff, redesign workflows and justify AI spend.
Payment disruptions are worsening customer experience at utilities and telecoms firms, with 99% of respondents reporting some form of issue.
Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.
The recognition underscores rising demand for cyber-risk tools that show measurable returns, as buyers demand faster deployment and continuous monitoring.
AI is helping corporate lawyers answer stakeholders faster, with 97% of legal leaders in a new study citing quicker responses.
The top ranking signals growing demand for university AI that can manage sensitive data, automate admin work and scale across campus systems.
Demand for AI security systems is rising as Hakimo says its monitoring reduces incidents and guard costs for property owners.
A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.
Many firms still lack grants and training as ministers' industrial push is judged on what reaches factory floors, Fluke research shows.
