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AI investments face tougher scrutiny over returns & risk
Manufacturing

AI investments face tougher scrutiny over returns & risk

Boards are demanding clearer strategy and proof of savings as manufacturers and retailers move AI from pilots into core operations.

By Sofiah Nichole Salivio • 5 min read • 2 days ago
AI day prompts focus on data, fraud & infrastructure
Data Protection

AI day prompts focus on data, fraud & infrastructure

Boards are being urged to fix data quality, fraud controls and infrastructure before AI adoption numbers start to matter.

By Sean Mitchell • 4 min read • 2 days ago
Adyen appoints Gary Yang as Asia-Pacific President
Fintech

Adyen appoints Gary Yang as Asia-Pacific President

The move signals Adyen's push to deepen local ties in Asia-Pacific as payment providers compete for merchants across the region.

By Mark Tarre • 4 min read • 2 days ago
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • 2 days ago
Akamai warns of surging bot attacks on APAC commerce
Data Protection

Akamai warns of surging bot attacks on APAC commerce

Asia Pacific retailers, travel firms and hotels face a 63% rise in bot attacks as AI tools and APIs widen exposure to fraud and disruption.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Akamai warns commerce is top target for AI bot attacks
Malware

Akamai warns commerce is top target for AI bot attacks

Nearly half of commerce traffic across Akamai's network came from AI bots by late 2025, raising fraud and DDoS risks for retailers.

By Sean Mitchell • 4 min read • 3 days ago
Constructor tops three Gartner search & discovery use cases
Customer Experience

Constructor tops three Gartner search & discovery use cases

Retailers may get more personalised search tools after Constructor was ranked first in three Gartner use cases, ahead of Google and others.

By Sean Mitchell • 4 min read • Last week
Why financial services now leads email deliverability
Phishing

Why financial services now leads email deliverability

Strict compliance has helped banks and insurers outperform retail on inbox placement, as cleaner data now drives better delivery rates.

By Bobby Joseph • 5 min read • Last week
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Retail stories

Logile launches simulator to cut retailer labour costs
Software-as-a-Service

Logile launches simulator to cut retailer labour costs

Retailers under margin pressure can now test staffing and opening-hours decisions before budgets are set, using Logile's new simulator.

By Sean Mitchell • 4 min read • Today
TCS opens Gemini Experience Centre in Kolkata for AI
Digital Transformation

TCS opens Gemini Experience Centre in Kolkata for AI

The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Altimetrik joins World Economic Forum AI excellence centre
Manufacturing

Altimetrik joins World Economic Forum AI excellence centre

The move gives Altimetrik a role in shaping enterprise AI standards as firms struggle to embed new systems into legacy operations.

By Sofiah Nichole Salivio • 4 min read • Yesterday
AI Appreciation Day spotlights India's growth stakes
Data Protection

AI Appreciation Day spotlights India's growth stakes

Indian firms and schools face a widening AI skills gap as leaders warn of productivity gains, job disruption and ethical risks.

By Sean Mitchell • 4 min read • 2 days ago
Cifas joins global fraud-sharing network in crackdown
Malware

Cifas joins global fraud-sharing network in crackdown

UK consumers and businesses could benefit as Cifas adds nearly 500 scam signals to a global network aimed at faster takedowns.

By Mark Tarre • 4 min read • 3 days ago
Integrity360 boosts FBD cyber defences across Ireland
Data Protection

Integrity360 boosts FBD cyber defences across Ireland

Tighter regulation and rising cyber threats are pushing insurers to bolster defences for customer data and operational systems.

By Karen Joy Bacudo • 3 min read • 3 days ago
UK businesses overstate AI progress, EXL research finds
Data Analytics

UK businesses overstate AI progress, EXL research finds

Only 12% of UK companies qualify as AI leaders, with most still struggling to turn pilot projects into measurable returns.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Food Alert warns of AI food fraud in UK hospitality
Risk & Compliance

Food Alert warns of AI food fraud in UK hospitality

Food businesses face refund losses and regulatory checks as AI-made complaints and images are increasingly used to allege food safety failings.

By Mark Tarre • 5 min read • Last week