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Salesforce Stories - Page 18

Canadian Stories

Salesforce stories

Canadian online retailers see 9% sales boost during Prime Day
Marketing Technologies

Canadian online retailers see 9% sales boost during Prime Day

Canadian online retailers outside Amazon saw sales jump up to 23% during Prime Day, despite offering smaller discounts than last year, Salesforce reports.

By Jed Nykolle Harme • 3 min read • Tue, 15th Jul 2025
AI set to drive USD $1.6T in retail sales this holiday
Customer Experience

AI set to drive USD $1.6T in retail sales this holiday

AI-driven tools are forecast to boost holiday retail sales to USD $1.6 trillion, reshaping shopping with personalised recommendations and blended online-in-store experiences.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025

Global Stories

Salesforce stories

Seismic, Salesforce expand AI tools to boost B2B sales success
Customer Experience

Seismic, Salesforce expand AI tools to boost B2B sales success

Seismic has integrated its Aura AI with Salesforce's Agentforce to boost B2B sales by offering real-time content and adaptive playbooks within a single platform.

By Jed Nykolle Harme • 4 min read • Sat, 23rd Aug 2025
Workday breach highlights rising third-party cyberattack risks
Customer Relationship Management

Workday breach highlights rising third-party cyberattack risks

Workday has suffered a data breach exposing contact details, highlighting growing risks from social engineering and third-party cyberattacks this summer.

By Shannon Williams • 4 min read • Thu, 21st Aug 2025
ShinyHunters & Scattered Spider escalate attacks on Salesforce
Multi-factor authentication

ShinyHunters & Scattered Spider escalate attacks on Salesforce

Cybercriminal groups ShinyHunters and Scattered Spider have escalated phishing attacks on Salesforce and major firms like Google, signalling possible collaboration.

By Shannon Williams • 5 min read • Thu, 14th Aug 2025
Google breach exposes major risks in Salesforce cloud security
Software-as-a-Service

Google breach exposes major risks in Salesforce cloud security

Google reveals data breach via ShinyHunters exploiting Salesforce cloud, exposing risks in SaaS security and reliance on user authentication methods.

By Shannon Williams • 4 min read • Thu, 14th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
CrowdStrike & OpenAI enhance SaaS security with AI agent oversight
Cloud Security

CrowdStrike & OpenAI enhance SaaS security with AI agent oversight

CrowdStrike and OpenAI have partnered to enhance SaaS security by enabling oversight of AI agents, linking each to their human creator across 175+ applications.

By Melvin Hipolito • 3 min read • Wed, 6th Aug 2025
Rob Newell named Senior Vice President of Sales for Asia Pacific
Digital Transformation

Rob Newell named Senior Vice President of Sales for Asia Pacific

Rob Newell has been appointed Senior Vice President of Sales for Asia Pacific and Japan at New Relic, leading growth in the critical region.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
How private LLMs are delivering real business benefits
Unified Communications

How private LLMs are delivering real business benefits

Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.

By Jacko Smit • 4 min read • Wed, 30th Jul 2025
Salesforce unveils Agentforce to speed up quoting for sellers
Marketing Technologies

Salesforce unveils Agentforce to speed up quoting for sellers

Salesforce launches Agentforce within Revenue Cloud, cutting sales quoting time by 75% and simplifying complex configurations for faster deal closures.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
Slack unveils all-in-one AI tools & enterprise search upgrade
Unified Communications

Slack unveils all-in-one AI tools & enterprise search upgrade

Slack launches integrated AI tools and enterprise search, enhancing team productivity with smart writing aids and unified data access across apps.

By Jed Nykolle Harme • 5 min read • Sat, 19th Jul 2025
Doug Kurfess joins Globality as Chief Sales Officer to drive AI sourcing
Marketing Technologies

Doug Kurfess joins Globality as Chief Sales Officer to drive AI sourcing

Globality appoints Doug Kurfess as Chief Sales Officer to lead worldwide sales and boost adoption of its AI-driven sourcing platform among major enterprises.

By Jed Nykolle Harme • 3 min read • Fri, 18th Jul 2025

Stories from Other Regions

Salesforce stories

Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
Webuters launches AI tools to boost digital access & growth
Digital Transformation

Webuters launches AI tools to boost digital access & growth

Webuters launches AI tools like OfficeIQ to boost digital growth, offering no-code solutions and free access for SMEs across sectors globally.

By Kaleah Salmon • 2 min read • Mon, 4th Aug 2025
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Customer Experience

Exclusive: Sarah Richardson on AI, loyalty and global ALA push

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

By Melania Watson • 6 min read • Fri, 1st Aug 2025
Ingram Micro launches Xvantage Integrations Hub in Australia
Software-as-a-Service

Ingram Micro launches Xvantage Integrations Hub in Australia

Ingram Micro launches its Xvantage Integrations Hub in Australia, offering no-code integration with Salesforce, Xero, Dynamics to boost partner efficiency.

By Melvin Hipolito • 4 min read • Thu, 31st Jul 2025