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Service management stories - Page 2

It help desk dashboard remote support across windows macos linux

Splashtop & SysAid partner to streamline remote support

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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Editorial it ops center ai assistant coordinating incident response security alerts

Tanium adds AI tools across security & endpoint management

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hybrid cloud
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digital transformation
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cloud security
Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.
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TeamViewer launches AI reporting tool for IT teams

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data analytics
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hcm
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it automation
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Ross

Netos & Nebula launch global FinOps push for networks

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firewalls
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network infrastructure
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digital transformation
Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.
Global it partner network resellers handshake cloud ai management

GoTo debuts LogMeIn Partner Network for IT resellers

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saas
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partner programmes
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edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
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Hexaware unveils Agentverse AI platform for enterprises

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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
Modern corporate it control room ai agents enterprise automation

OutSystems named G2 Leader for enterprise AI agents

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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Aerial modern data center campus with renewable energy elements

Amazon leads concentrated global hyperscale market

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hyperscale
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public cloud
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martech
Amazon leads the concentrated global hyperscale data centre market, as the top 10 providers captured 46% of 2024 revenue.
Isometric cloud puzzle compartments with locks and security icons

Sweep wins cybersecurity firms for Salesforce control

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data protection
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digital transformation
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cloud security
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
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ConnectWise unit maps IT pay trends, automation push

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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
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monday.com gives AI agents full user status on platform

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saas
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crm
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devops
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
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AI ambition outpaces readiness for smaller businesses

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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Anz it control room ai resilience hybrid cloud disaster recovery

Cohesity unveils Enterprise AI Resilience for safe scale

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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
It ops room monitors secure cloud server rack aws diagrams

Deskpro brings cloud & VPC help desks to AWS shopfront

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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
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Structural stress rises for sysadmins in hybrid IT era

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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
Hpe

HPE complete care service: Refocused for your AI advantage

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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
It service desk agent biometric facial scan secure auth workflow

1Kosmos adds identity checks to ServiceNow AI workflows

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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
It sec ops room analysts lock network and jira style board view

Keeper connects Jira workflows with privileged access

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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
German it admin remote support security dashboards multiplatform

TeamViewer enhances Microsoft Intune integration

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mdm
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it automation
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partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.
Automated assembly line fixing cyber risks into secure shields

UpGuard unveils Risk Automations to speed cyber fixes

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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.