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IT service management (ITSM) Stories

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IT service management (ITSM) stories

Zoom expands AI access to meeting data in third-party tools
Unified Communications

Zoom expands AI access to meeting data in third-party tools

Workers can now pull Zoom meeting notes and transcripts into ChatGPT, Claude and Codex, reducing the need to hunt across systems.

By Mark Tarre • 4 min read • Yesterday
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Last week
Tanium launches Atlas in APAC to speed IT response
Endpoint Protection

Tanium launches Atlas in APAC to speed IT response

Faster cyber attacks are forcing IT and security teams to act more quickly across large endpoint estates as Tanium expands its AI platform in APAC.

By Sean Mitchell • 4 min read • Last week
CloudBolt adds MCP support to cloud management platform
Virtualisation

CloudBolt adds MCP support to cloud management platform

Enterprises can now let AI agents handle approved infrastructure tasks in CloudBolt CMP while keeping permissions and audit controls in place.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Atera offers fee-free Robin if AI misses support target
Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • This month
Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • This month
KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.

By Sean Mitchell • 4 min read • This month
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.

By Sofiah Nichole Salivio • 5 min read • This month
Tanium & ServiceNow launch autonomous IT product
Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.

By Joseph Gabriel Lagonsin • 4 min read • This month
Extreme expands AI networking platform with Agent ONE
Firewalls

Extreme expands AI networking platform with Agent ONE

Customers can now manage mixed-vendor networks and security from one platform as Extreme adds third-party device support and AI agents.

By Joseph Gabriel Lagonsin • 4 min read • This month
HPE adds autonomous networking functions to Mist & Aruba
Firewalls

HPE adds autonomous networking functions to Mist & Aruba

Automatic remediation and capacity tuning in HPE Mist and HPE Aruba Central aim to cut outages and lighten IT teams’ workload.

By Joseph Gabriel Lagonsin • 5 min read • This month
Tanium, ServiceNow launch autonomous IT operations tool
Software-as-a-Service

Tanium, ServiceNow launch autonomous IT operations tool

The tie-up aims to cut investigation times and patching errors by feeding live endpoint data into ServiceNow workflows and AI agents.

By Joseph Gabriel Lagonsin • 4 min read • This month
Cloudera launches zero-copy connector for ServiceNow
Data Protection

Cloudera launches zero-copy connector for ServiceNow

Enterprises in regulated sectors can now query sensitive data in place, as Cloudera says the new ServiceNow link cuts duplication and compliance risk.

By Joseph Gabriel Lagonsin • 4 min read • This month
New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.

By Joseph Gabriel Lagonsin • 4 min read • This month
LogicMonitor adds IBM watsonx & Red Hat to Edwin AI
DevOps

LogicMonitor adds IBM watsonx & Red Hat to Edwin AI

The tie-up could cut downtime for enterprises by letting AI detect incidents, generate playbooks and trigger fixes across hybrid estates.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

IT service management (ITSM) stories

BT Business & Accenture to deploy AI across services
Digital Transformation

BT Business & Accenture to deploy AI across services

UK business and public-sector customers could see faster fault resolution as BT Business begins an AI overhaul of managed services with Accenture.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Ataccama & ServiceNow surface data quality in catalog
Digital Transformation

Ataccama & ServiceNow surface data quality in catalog

Users of ServiceNow Data Catalog will now see Ataccama quality scores and alerts before selecting data, helping reduce bad AI and workflow decisions.

By Sean Mitchell • 4 min read • This month