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Service management Stories - Page 4

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Service management stories

Activate IAM wins AI challenge with Teams assistant
Software-as-a-Service

Activate IAM wins AI challenge with Teams assistant

The win highlights growing demand for governed AI tools that speed up identity admin without weakening approvals, audit trails or compliance.

By Sean Mitchell • 4 min read • Last month
ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • Last month
Totalmobile expands into Canada with Toronto headquarters
Digital Transformation

Totalmobile expands into Canada with Toronto headquarters

Frontline service providers in Canada are under growing pressure to modernise as labour shortages and ageing systems strain delivery.

By Sofiah Nichole Salivio • 3 min read • Last month
Tanium named ISG leader in digital employee experience
Digital Transformation

Tanium named ISG leader in digital employee experience

Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.

By Sean Mitchell • 4 min read • Last month
Infoblox launches AI tool & protocol server for DDI
Hybrid Cloud

Infoblox launches AI tool & protocol server for DDI

It aims to cut alert fatigue and speed investigations by using network data to prioritise issues and automate routine remediation for IT teams.

By Mark Tarre • 4 min read • Last month
Visibility can shield you against $15k/min downtime
Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • Last month
SOTI ONE update boosts shared device security & automation
Data Protection

SOTI ONE update boosts shared device security & automation

Frontline firms could cut downtime and manual IT fixes as SOTI adds automation, stronger security and faster shared-device logins.

By Mark Tarre • 4 min read • Last month
Ultimo adds AI digital workers for maintenance teams
Manufacturing

Ultimo adds AI digital workers for maintenance teams

Industrial maintenance teams could save time on routine planning and safety tasks as Ultimo rolls out AI tools through Microsoft Teams.

By Mark Tarre • 4 min read • Last month
Wipro expands ServiceNow tie-up on agentic AI workflows
Digital Transformation

Wipro expands ServiceNow tie-up on agentic AI workflows

The tie-up aims to cut manual handoffs and give enterprises clearer oversight of AI-driven tasks across IT, HR, procurement and security.

By Sofiah Nichole Salivio • 3 min read • Last month
ServiceNow Australia revenue jumps 17% as losses narrow
Software-as-a-Service

ServiceNow Australia revenue jumps 17% as losses narrow

Rising subscription income lifted annual revenue 17% to AUD $819.8 million, even as the Australia business stayed in the red.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Service management stories

ManageEngine rolls out Zia Agents for IT automation
Data Protection

ManageEngine rolls out Zia Agents for IT automation

The rollout gives enterprise IT teams autonomous task execution across service, security and endpoint management, with built-in privacy controls.

By Sofiah Nichole Salivio • 4 min read • Last month
Asana unveils AI work suite for human & agent teams
Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • Last month
PagerDuty names Ingram Micro sole Australian distributor
DevOps

PagerDuty names Ingram Micro sole Australian distributor

Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.

By Mark Tarre • 3 min read • Last month
Platform Housing Group picks Totalmobile for repairs
Digital Transformation

Platform Housing Group picks Totalmobile for repairs

The deal will give 120,000 customers a single view of repairs and safety data across 50,000 homes, replacing fragmented systems.

By Sean Mitchell • 4 min read • Last month
Cisco launches Cloud Control for AI-led IT operations
DevOps

Cisco launches Cloud Control for AI-led IT operations

Controlled US availability means customers can now unify network, security and AI operations in one place, with external tools included.

By Sofiah Nichole Salivio • 4 min read • Last month
Nebula Global Services appoints Scott Lynn as Director
Partner Programmes

Nebula Global Services appoints Scott Lynn as Director

Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.

By Sofiah Nichole Salivio • 3 min read • Last month
Motive expands UK platform with new AI fleet tools
Software-as-a-Service

Motive expands UK platform with new AI fleet tools

UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.

By Sean Mitchell • 6 min read • Last month
North Ayrshire picks Totalmobile for care-at-home platform
Software-as-a-Service

North Ayrshire picks Totalmobile for care-at-home platform

More than 36,000 weekly home visits are set to be coordinated through one system as the partnership seeks to cut paperwork and improve oversight.

By Mark Tarre • 4 min read • Last month