User experience (UX) Stories

Global Stories

User experience (UX) stories

Visa to enable OpenAI payments in agentic commerce

AI agents will be able to make purchases with user-approved controls, as Visa moves to bring tokenised payments into OpenAI's commerce tools.

By Karen Joy Bacudo • 3 min read • 3 days ago

Software-as-a-Service

PureVPN launches ChatGPT tool for VPN server access

Users in 10 markets can now find and connect to PureVPN servers through ChatGPT prompts, without sharing data with the chatbot.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Data Protection

AI shopping adoption outpaces trust, Checkout.com finds

Trust is lagging behind consumer appetite for AI-led shopping, leaving merchants racing to add controls before wider adoption takes hold.

By Karen Joy Bacudo • 4 min read • 3 days ago

Unified Communications

Snom launches D895M flagship desk phone for offices

The handset targets hybrid workplaces with Wi-Fi, DECT and encrypted calling, aiming to simplify office communications and bolster security.

By Mark Tarre • 3 min read • 2 days ago

Firewalls

Zscaler expands Zero Trust SASE with AI agent tools

The update aims to simplify security operations as enterprises grapple with unmanaged devices, partners and multi-cloud workloads across AI projects.

By Sean Mitchell • 5 min read • 3 days ago

eCommerce

World Cup sites lag as fan pages load in six seconds

Fans are already waiting nearly six seconds for federation sites, exposing digital weaknesses that could hurt engagement and revenue at World Cup 2026.

By Sean Mitchell • 4 min read • 3 days ago

Digital Transformation

Syspro named Leader in Nucleus SMB ERP value matrix

The upgrade reflects demand for ERP systems that cut manual work and help mid-sized manufacturers and distributors manage tighter operations.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Data Protection

Explainer: AI's future is being split between device and cloud

Rising AI usage is pushing firms to split tasks between devices and cloud services, cutting latency and easing privacy and cost pressures.

By Sean Mitchell • 9 min read • 4 days ago

Data Protection

Meta expands teen content safeguards across its apps

Teens on Meta's apps will see less mature material by default as the firm tightens age-based controls after years of child-safety scrutiny.

By Mark Tarre • 4 min read • 5 days ago

Data Protection

Apple expands intelligence across apps & Siri revamp

The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.

By Sean Mitchell • 5 min read • 6 days ago

Digital Transformation

TCS wins Europe tech overhaul deal with Canada Life

The insurer's European operations will be refreshed under a multiyear TCS pact aimed at improving resilience, automation and user experience.

By Sean Mitchell • 3 min read • 6 days ago

Stories from Other Regions

User experience (UX) stories

Wearables

Samsung AI push focuses on proactivity, personalisation

Devices that anticipate routines could cut friction for New Zealand users as Samsung extends hyper-personalised AI across phones, wearables and the home.

By David Shilovsky • 5 min read • 2 days ago