User experience (UX) stories

AI is transforming everyday work in accountancy firms, but messy gaps between systems and people mean full automation remains distant.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

NCC Group and Delinea launch managed privileged access service, targeting AI-era identity threats with Zero Trust, cloud-native controls.

Goddiva rolls out AI virtual try-on for VIPs, promising truer fit, fewer returns and a greener, more personalised occasionwear experience.

Tinaba expands Alipay+ tie-up to let Italian travellers pay in euros via its app at over 80 million QR code merchants in mainland China.

New Relic debuts observability tools for ChatGPT-embedded apps, tackling i-frame blind spots with telemetry, session replay and UX analytics.

Digital.ai adds automated testing for Android Auto and Apple CarPlay, helping automakers validate in-car apps at scale without real vehicles.

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

Keeper rolls out instant multi-account switching and expanded passkey support across mobile and browser to streamline secure access.

Miro launches Engage, an in-canvas tool that blends live polls with AI summaries to keep workshop input and follow-up work in one space.

Skillsoft has appointed Bernard Barbour as Chief Technology and Product Officer to drive AI-led evolution of its Percipio skills platform.

Adobe folds new generative AI into Acrobat Studio, auto-making slide decks, chat-edited PDFs and podcast-style summaries from documents.

Vodafone teams with Netcompany on a global travel eSIM, promising instant, data-only connectivity in 200-plus destinations worldwide.

YouTube sets 2026 agenda with tougher child safety tools, bigger creator payouts and expanded AI across production and viewing.

Monzo launches free HMRC-recognised in-app tax filing for sole traders and landlords, ahead of Making Tax Digital for Income Tax in 2026.

Walmart to embed shopping in Google’s Gemini app, letting users browse and buy Walmart and Sam’s Club items directly via AI chats.

Banks face outages costing USD $1.8 million an hour as New Relic says AI-driven observability becomes vital for risk, CX and resilience.

Betsson adopts Group-IB’s real-time fraud tech to counter rising account takeovers, bonus abuse and payment scams across its platforms.

Worldline and YouLend launch Cash Advance in Belgium and the Netherlands, offering SMEs embedded card-based funding of up to EUR €250,000.